Dispatcher

About UsIAA Holdings, LLC (IAA)IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.About The TeamAbout the team - Yard OperationsWe conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.Job DescriptionThe Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.ResponsibilitiesDirect activities related to towing operations and on-time performance goalsManage tow truck resources and assign work in an efficient manner and optimize tower productivityPlan future day resource requirements and coordinate with towers to line up required truck resourcesIdentify when demand exceeds tow truck capacity & refer to part-time networks for additional resourcesMonitor transportation costs and identify opportunities for cost savingsRecruit new towers to build towing networks with added resourcesProvide necessary documentation to drivers for each pickup and delivery, including check and cash handling as neededMonitor work-in-progress & make necessary adjustments to ensure timely performanceIdentify and escalate issues or concerns related to transportation activities to managementForm a fundamental relationship with the IAA Transportation teamEstablish and maintain good, positive working relationships with all tow driversReview and analyze reports on transportation activity, including Time Performance metricsComply with safety guidelines along with company policies and proceduresOther duties as assigned Qualifications 2+ years customer service experience, 1+ years direct dispatch