Account Coordinator - Remote M-F 2 - 10:30 pm ET

CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.ZOLL Cardiac Management Solutions Offers a Unique Portfolio Of Novel Technologies Designed To Deliver Better Insights And Better Outcomes. On Any Given Day, Clinicians Utilize These ZOLL Products For Tens Of Thousands Of Cardiac Patients Around The WorldLifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.AVAILABLE SHIFTS: Monday - Friday 2:00 PM to 10:30 PM. Job SummaryWorks within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the country.Essential FunctionsProvide internal support for Field Sales with delivery of the LifeVestResponsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services. Responsible for ensuring time to fit metric is metManage the selection of PSR contractors based on availability, activity levels, etc.Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus needActs as the single point of coordination for inventory and PSR management.Negotiates with PSR contractors regarding fees for servicesAct as a liaison between internal and external customersProvide quality and timely customer support for product installations and post installation inquiries.Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVestAssist Reimbursement/Intake in obtaining necessary insurance informationMay assist and participate in the development and implementation of policies and proceduresSolicits and acts on Field Sales feedbackSupport company and department change initiativesManage customer (internal/external) relationships effectivelyDemonstrate ability to multi-task in a fast-paced work environmentSupport on-boarding effort for new hiresRequired/Preferred Education And ExperienceAssociate's Degree required2+ years customer service experience preferredKnowledge, Skills And AbilitiesKnowledge of Microsoft Office SuitePhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Standing - OccasionallyWalking - OccasionallySitting - ConstantlyTalking - OccasionallyHearing - OccasionallyRepetitive Motions - FrequentlyCompensationThe hourly pay rate for this position is $20.00 to $26.00. Factors which may affect this rate include shift, geography, skills, education, experience and other qualifications of the successful candidate.Details on ZOLL’s comprehensive benefits plans can be found at www.zollbenefits.com.Applications will be accepted on an ongoing basis until this position is filled.This is a fully remote position. Compensation for this role will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.The Hourly Pay Rate For This Position Is$20.00 to $23.00Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.