Medical Support Assistant

The Domiciliary Medical Support Assistant directs the operation of the Domiciliary living unit by providing direct Veteran care and administrative support to Domiciliary Veterans. Assures Veteran compliance with medical center and Domiciliary program policies and procedures and with health, safety, and sanitation as they pertain to living quarters, treatment areas, dayrooms, etc. The incumbent must utilize great flexibility and responsiveness in functioning in a variety of roles.VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal Rewards of a Allied Health ProfessionalMajor Duties include but are not limited to:Independently processes and orients patients upon admission to assist with their adaptation to residential community livingFile medical records and administrative documentsSchedule ancillary service appointmentsPatient authorized absences are processed according to program proceduresPatient behaviors and incidents are documented in the appropriatelyIndependently completes the electronic "Incident Reporting" document in VISTAOrdering and canceling of patient mealsFollowing age specific criteria, employee verbally interacts with others in a tone and at a speed that is understandable, clear, pleasant and respectful and adjusts voice/conversational level accordinglyProcesses patient admissions/discharges/transfers, electronically enters diet orders, organizes medical chart assembly and removal of doctor's orders from the medical record, makes appointments, coordinates consults, and referralsObserves the use of program facilities and furnishings for appropriate and scheduled usagePerforms patient dining room duties of food cart management, tray distribution and cleanupComplete patient activity and bed census audio-taped summaries and reportsProgram unit security measures are maintained as outlined in program management guidesEmployee is able to verbalize appropriate problem solving methods and intervention techniques necessary for the diffusion of potentially volatile situations.Accurately initiate a "Missing, Incapacitated Resident/Patient Reaction" incident report.Completes proper procedures for conducting and recording daily positive and negative controls, per the Ancillary Testing Manual, prior to completing screening proceduresProper technical and infection control practices, in accordance with the Ancillary Testing Manual criteria, for securing and maintaining the integrity of the urine specimen, performing screening procedures and preparing the necessary documents for submission of the specimen for confirmation testingScreening results are properly recorded in the program logbook and entered into the VISTA lab menuClearly and concisely communicate both orally and in writingDemonstrate patience, tact, perseverance, and self-control in dealing with patients, families, and other medical center personnelCapable of handling difficult patients in situations by employing intervention techniquesPatient records and program documents are responsibly managed and reasonable security provisions are maintained to minimize unauthorized accessAnswer telephone calls appropriatelyAssists co-workers as neededAddress customers respectfully while maintaining a manner of confidentialityExpected to be knowledgeable of VA Central Office policy, JCAHO, CARF and OIG requirements as they related to the DRRTPUtilize great flexibility and responsiveness in functioning in a variety of rolesExercise a high degree of originality and resourcefulness in his/her guidance and assistance with directing treatment activities to the treatment teams within the DRRTPPossess a well-rounded knowledge of the variety of therapeutic and rehabilitative services and experiences available and give particular attention to the individual background, strengths, needs, abilities and preferences of the physically or psychologically handicapped Veterans, and subsequently provide effective information to the treatment team in the selection of the best possible activities available to meet that individual's daily living and/or planned rehabilitation program needsConsults with the DRRTP Chief on all significant programmatic and administrative issues, operations and problems.Work Schedule: 12:00am - 8:00am Rotating ScheduleCompressed/Flexible:Not Available.Telework: This position is not eligible for telework.Virtual: This is not a virtual position.Functional Statement #:000000Relocation/Recruitment Incentives: Not Authorized.Permanent Change of Station (PCS): Not Authorized.Financial Disclosure Report: Not required.