EMS Public Safety Supervisor - Huntsville EMS - FT - Shift Varies

OverviewSupervises and coordinates daily activities of receiving emergency or non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callersResponsibilitiesEssential Duties and Responsibilities:(Other duties may be assigned)Answers incoming emergency calls and processes adhering to EMD protocols established by the Academy of Emergency DispatchDispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system statusAnswers and processes non emergent calls for ambulance serviceDispatches non emergent and routine transportsMonitors multiple radio frequencies between ambulances and aircraftsPrepares work schedules to ensure that sufficient shift personnel are available for workload demands.Reviews daily transfers and communicates with Operations to insure proper ambulance staffingPerforms weekly call review of EMD qualityTroubleshoot CAD, radio, and AVL for weekly quality checksPerforms training of new employeesOversees Shift Leads for management successionBehavioral Core Competencies:To perform the job successfully, an individual should demonstrate the following competencies on a daily basis. These factors will be used to measure an employee's performance throughout the workday.Administrative:1) Demonstrates proper attendance and punctuality requirement2) Completes tasks on time and accepts responsibility for the best of the organization3) Time management and prioritizing - shifts back and forth between two or more activities or sources of information and can prioritize activities based on specific rules/guidelines4) Pursues training and development opportunities; strives to build knowledge and skills in order to share with the organization5) Adheres to EMD protocol and standard by maintaining excellent quality scores6) Observes proper safety and security proceduresCommunication:1) Distribution of information, both written and oral2) Provides excellent customer service - both internal and external of the organization3) Demonstrates teamwork with co-workers, peer agencies and supports organizational success4) Supports organization's goals and values; supports EEOC values by respecting diversity within the organization5) Maintains highest standards of professionalism6) Acts effectively as a change agent within the organization, preparing and supporting workforce affected by change7) Works diligently to resolve conflict among coworkers, keeping emotions under control8) Maintains code of ethics and confidentiality in dealing with co-workersCognitive:1) Problem solving - discovers, analyzes, and solves problems to overcome obstacles2) Speed of Closure - quickly assesses and implements course of action required3) Exhibiting problem sensitivity - recognizes when something is wrong or about to go wrong4) Communication multi-tasking through maintaining situational awareness at all times5) Initiative – identifies opportunities and issues, and proactively acts to follow through on work activities to capitalize or resolve them6) Innovative - generates unique ideas for improving work7) Exhibits adaptability - can change in demanding work environment when unexpected events happen for the best environmental fit8) Listening accurately receives information and reciprocates effectively to party received from9) Decision making - weighing risks, makes accurate and quality judgments10) Uses analytical thinking without becoming easily distractedQualificationsQualifications:Hard Skill Requirements:1) Education/Experience - High school diploma or general education degree (GED); five years dispatch and EMD experience, or equivalent combination of previous management and communications experience2) Certifications - CPR and EMD certifications; able to successfully obtain EMD-Q3) Compliance - Exceed benchmark requirements of EMD scores for at least one year4) Punctuality - Excellent attendance with minimal absences without credits applied5) No written warnings for a period of one year; no final written warnings for at least two years6) Math Ability - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.7) Computer Skills - To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Database software.Soft Skills:1) Auditory Skills - ability to hear, comprehend, and distinguish sounds and verbal communication in the presence of other distracting sounds via a headset, telephone, or other external source.J-18808-Ljbffr