Senior Services Engineer

A company is looking for a Senior Designated Services Engineer. Key Responsibilities Serve as the primary technical liaison between customers and Engineering to address feature gaps and reliability concerns Troubleshoot and resolve technical issues, escalating to Engineering when necessary Proactively monitor systems using remote monitoring tools to identify and address potential issues Required Qualifications 10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.) Strong understanding of distributed storage systems and networking technologies Expertise in Linux/Unix administration and proficiency in Python and Bash Knowledge of POSIX, NFS, S3 protocols, and monitoring tools