Account Coordinator/Customer Service Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Forge strong customer relationships by being an engaged resource for their projects and problemsRespond with a sense of urgency and clarity to customer requestsEstablish and communicate lead timesCreate job sequences for production and subcontracts, based on estimate.Maximize profit while balancing customer price acceptanceIn coordination with sales, coordinate pre project services such as new concept designManage pre-production steps and the order entry process to ensure details regarding customer requirements are accurately communicated to manufacturingActively participate in production meetings as a customer advocateCheck proofs for accuracy when sending out for approvalCommunicate customer approvals to ensure work quickly transitions to productionCoordinate and communicate fulfillment requirements resulting in a seamless client experienceCoordinate client-supplied information for kitting projects analyzing detail to ensure accuracyRequirements:2-year degree or equivalent experience in the print or business field.Printing experience preferred (litho, digital, screen)Understanding of manufacturing and job shop work environmentCompetent in Microsoft Office (Proficiency in Excel)Detail oriented with a service/sales aptitudeAbility to multitaskStrong commitment to accountabilityComputer and business writing competencyResults and detail oriented, demonstrates a sense of urgency, good communications skills, and ability to work as a team ALL A MUSTEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.