Robotics Operations Coordinator (McDonough)

Company DescriptionAt R.O.B.O., we specialize in rapid support, preventive maintenance, and performance optimization for warehouse and factory robotics systems. We serve fulfillment centers, e-commerce warehouses, retail and grocery distribution hubs, and mid-size manufacturers. Our mission is to minimize downtime and maximize uptime by delivering onsite and remote robotics troubleshooting, preventive maintenance plans, and performance analytics dashboards. With a focus on reliability in automation, we ensure that robotics operations run smoothly, efficiently, and at scale.Job Title: Resident Field Service EngineerLocation: Atlanta, GAResponsibilities:1. Troubleshooting & RepairTroubleshoot and rectify hardware errors on bots in the maintenance cage.Replace defective or worn-out parts in robots and ensure proper reassembly.Assist in root cause analysis and support escalation to maintenance manager when required.2. Preventive & Corrective MaintenanceCarry out daily, weekly, and monthly preventive maintenance tasks as per checklists.Support corrective actions to minimize downtime and optimize system reliability.Maintain proper documentation of all maintenance work performed.3. Inventory & DocumentationUpdate the site inventory list for parts consumed and received (pre/post consumption).Record work orders, part replacements, and maintenance logs.4. Collaboration & SupportCoordinate with the field team and remote support team during debugging and correction activities.Escalate recurring failures or unresolved issues to the Maintenance Manager.Skills & Qualifications:Diploma / Associate Degree in Mechanical, Electrical, or Mechatronics Engineering.1-2 years of hands-on experience in industrial automation, robotics, or manufacturing maintenance, preferred.Strong troubleshooting skills with electromechanical systems.Familiarity with AMRs/AGVs preferred.Ability to read technical manuals, wiring diagrams, and assembly drawings.Basic knowledge of Linux / automation software is an advantage.Good communication and teamwork skills.Ability to communicate in Mandarin & English (Bilingual) will be given preference.Willingness to work in shifts to support 24/7 operations.