Sr. Director, AI & Technology Risk Governance

DepartmentInformation TechnologyJob DescriptionLead the enterprise AI Systems Governance Program, with core accountability for governing AI Systems across The Mutual Group and its member insurance carriers. This role operates under delegated authority from the CIO to execute the AIS Program and leads the AIS / Security Governance Team, which assumes responsibility for AI governance activities defined in the AIS Program, while the CIO retains final approval authority.The role is responsible for ensuring that AI Systems used across multiple member organizations (insurance carriers) are governed consistently, responsibly, and in alignment with regulatory expectations. This includes working closely with member teams to assess, approve, monitor, and continuously improve AI usage in support of their business objectives.In addition to AI Systems Governance, the role provides oversight across Cyber Security Governance, Data Privacy, and IT Controls to ensure a cohesive Technology Risk framework.Work ArrangementEmployees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days.AccountabilitiesAI Systems Governance Leadership (Primary Focus)Own and operate the AI Systems Governance Program across the full lifecycle:Intake, risk assessment, approval, monitoring, and retirementLead the AIS / Security Governance Team, responsible for executing AI governance activities defined in the AIS Program, including:AI Risk Threshold AnalysisAI system review and risk classificationGovernance recommendations for approval and escalationEnsure governance is executed as a continuous control function, with ongoing validation, monitoring, and improvementPartner with business and AI teams to ensure governance enables responsible AI adoption, not just complianceMulti-Member Governance ModelEstablish and operationalize a shared AI governance model across multiple member insurance carriersEnsure consistent application of:AI policies, standards, and controlsRisk classification and escalation frameworksPartner with member organizations to:Understand AI use cases and business objectivesAlign governance with member-specific regulatory and risk requirementsSupport adoption of best practices, playbooks, and controls across membersDrive consistency in AI inventory, reporting, and monitoring across all membersRisk Oversight & DecisioningProvide executive oversight of AI risk assessments and governance decisionsReview and approve low-risk AI systems; escalate mid/high-risk systems to CLO and AIS CommitteeExercise judgment in risk classification ambiguity and escalation decisionsEnsure appropriate governance for:Predictive models impacting underwriting, claims, and pricingCustomer-facing AI use casesAI systems leveraging sensitive or regulated dataMonitoring, Controls & AssuranceOversee ongoing monitoring and validation of AI Systems, including:Model performanceDrift and bias detectionEnsure AI Systems continue to meet:Regulatory expectationsEthical and fairness standardsOversee effectiveness of:Cyber security controls (NIST CSF, NYDFS)IT general controls and risk registerData privacy safeguards (CCPA, IT lens)Drive readiness for:Internal audit and regulatory examsExternal certifications (SOC 2)Vendor & Third-Party AI GovernanceOversee vendor-wide AI governance across the enterprise and member organizationsEnsure execution of:Vendor AI detection across the full vendor portfolioFactSheet review, validation, and updatesPartner with Vendor Management and member teams to:Ensure vendors meet contractual, regulatory, and AI governance requirementsSupport member-specific vendor risk needsGovernance, Reporting & Incident ManagementLead AIS Committee engagement and Board-level reportingProvide bi-annual updates on:AI risk postureCyber and technology risk postureEnsure consistent and transparent reporting across member organizationsOversee governance of AI-related incidents and anomalies, including:Cross-functional coordinationEscalation and remediationBroader Technology Risk GovernanceEstablish unified governance across:Cyber Security GovernanceData Privacy (IT lens)IT General Controls and risk registerEnsure alignment between AI governance and broader Technology Risk frameworksCross-Functional CoordinationCollaborate closely with technology and business teams across the organizationEnsure effective coordination with the Architecture Review Board (ARB) where architectural alignment is requiredTeam LeadershipBuild and lead a high-performing governance teamSet operating cadence, priorities, and performance expectationsFoster a service-oriented mindset focused on enabling member organizationsQualifications12+ years in technology risk, AI governance, cyber risk, or enterprise riskExperience operating in regulated environments (insurance or financial services preferred)Experience working in multi-entity / shared services / multi-carrier environmentsDeep understanding of AI Systems governance and model riskStrong familiarity with:NAIC AI Model BulletinNYDFS Cybersecurity RegulationCCPANIST CSF and NIST AI RMFSOC 2Experience with vendor risk managementExperience with GRC platforms (e.g., Archer, ServiceNow, OneTrust)Strong executive communication, influencing, and leadership skillsPay RangeAnticipated Hiring Range:$180,000 - $220,000 annual base salary depending on experience, qualifications, and geographic location BenefitsWe are proud to offer our full-time regular employees a robust benefits suite that includes:Competitive base salary plus incentive plans for eligible team members401(K) retirement plan that includes a company match of up to 6% of your eligible salaryFree basic life and AD&D, long-term disability and short-term disability insuranceMedical, dental and vision plans to meet your unique healthcare needsWellness incentivesGenerous time off program that includes personal, holiday and volunteer paid time offFlexible work schedules and hybrid/remote options for eligible positionsEducational assistanceEqual Opportunity EmployerThe Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.Know Your Rights: Workplace Discrimination is IllegalYour Rights Under USERRAApplicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Talent@themutualgroup.com.Employment VerificationThe Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin.E-Verify Program OverviewE-Verify Participation PosterAll offers of employment are contingent upon the successful completion of a background check.#TMG