Senior Manual QA Engineer
About Faro HealthFaro Health aims to improve lives by helping life sciences companies answer complex clinical questions simply, efficiently, and effectively. Our software platform serves as a single source of truth for orchestrating complex clinical development. By bringing data and teams together, we empower researchers to design more intelligent trials and reach milestones faster.The RoleAs a Senior Manual QA Engineer, you will be a high-impact individual contributor responsible for ensuring the reliability and integrity of different systems that conform to the Faro Health ecosystem. You are not just a tester; you are a quality advocate who understands that clinical data requires a meticulous, detail-oriented approach.Leveraging your deep expertise in SaaS, cloud-native architectures, and LLM-augmented workflows, you will analyze complex user requirements, design comprehensive test strategies, prepare/execute test cases and serve as a mentor to junior and contractor engineers. You will play a critical role in our continuous integration environment while ensuring our manual testing foundation remains rock-solid.Duties And ResponsibilitiesTest Strategy & Design: Analyze user requirements and design documents to develop detailed, risk-based test plans and manual test cases for a complex SaaS platformExecution & Reporting: Lead the execution of functional, regression, and integration test cases. Document defects with high precision and provide detailed testing summaries for different team members within the organizationData Validation: Utilize SQL queries to analyze, manipulate, and validate test dataImpact Analysis: Evaluate proposed software changes to determine their impact on platform performance, scalability, and reliabilityMentorship: Provide technical guidance and "best practice" mentoring to QA Engineers to improve team efficiency and testing depthCross-Functional Collaboration: Coordinate the flow of information and maintain close communication with Developers, Product Owners, and DevOpsProcess Improvement: Apply innovative thinking to improve existing QA methodologies and ensure approved development standards are followedIssue Monitoring: Provide close monitoring and triage of issues found during the SDLC as well as high-priority bugs reported by end-usersRequirementsQualificationsExperience: 8-10+ years in the Quality Assurance discipline, with a proven track record in fast-moving, growth-minded startups. You have successfully navigated the transition from early-stage builds to scaled production environmentsAI & Efficiency: Proactive expertise in leveraging Generative AI and LLM tools to augment manual testing. This includes using AI for:Synthesizing complex product requirements into comprehensive test casesOptimizing test coverage by using AI to identify edge cases that traditional methods might missTechnical Proficiency: Extensive experience testing cloud-native applications (AWS, Azure, or Google Cloud) and modern, multi-tenant SaaS platforms. You understand the nuances of testing distributed systemsData Skills: Expert-level proficiency in SQL for deep data validation and backend integrity testingMethodology: Strong understanding of black-box and white-box testing, as well as non-functional, performance, accessibility and security testing principlesAnalytical Mindset: Meticulous and detail-oriented approach with the ability to solve complex problems independently. You don't just find bugs; you perform root cause analysis and provide the technical context necessary for rapid resolutionStrategic Communication: Excellent writing, verbal and presentation skills; ability to translate technical bugs into business-level impact for stakeholders and maintain proactive alignment with supervisors and cross-functional teams. Active participation in design reviews, sprint planning, and daily stand-upsAdaptability & Collaboration: Thrives in environments with evolving requirements. You are a self-starter who works effectively across different time zones, fostering a culture of quality across engineering and product teamsSkills and CompetenciesStrong experience using Quality and Test Management tools (e.g., Jira, QASE)Self-motivated and capable of working under minimal supervisionProactive communicator who excels at risk mitigation by identifying and escalating blockers immediately while independently driving their own testing workstreams and managing high-volume requests with competing prioritiesProven ability to build cooperation and cohesiveness across engineering and product teamsFamiliarity with the "shift-left" approach and supporting the transition from manual-heavy to automation-integrated workflowsBenefitsSalarySalary range for this position is $119,000 to $141,000 per year.Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.EquityIn addition to this position's salary (listed above), equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.BenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k)Life Insurance (Basic)Short Term and Long Term DisabilityPaid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)Training & Development ReimbursementRemote or Hybrid Work EnvironmentPeer-to-peer bonus programCompany/department outings and eventsStock Option PlanOffice On-Premises Amenities; gym, restaurant tenant discount, Padel Ninet