Junior Service/Support Consultant

Junior Service/Support Consultant (Must reside within commuting distance of Kennesaw, Georgia)This position is part of a team dedicated to supporting clients utilizing the ProfitZoom ERP system. Theideal candidate will possess excellent customer-facing skills, a strong commitment to client satisfaction,and a demonstrated work ethic. The support consultant must quickly acquire in-depth knowledge of allProfitZoom functionalities to effectively address technical, functional, and user-related inquiries via phone,email, or remote desktop. This role involves diagnosing software issues, guiding users through solutions,documenting incidents, and facilitating communication between end-users and developers to maintainoptimal system performance.Position Requirements:• BS/BA in Engineering, Business, Finance, or equivalent experience.• Ability to excel in a fast-paced environment.• Excellent verbal and written communication skills, with the capacity to interact patiently andprofessionally with customers of varying technical abilities and deliver timely assistance to ensurehigh levels of satisfaction.• Strong analytical and troubleshooting abilities to identify, replicate, and resolve complex technicalproblems, including debugging and software analysis.• Exceptional documentation skills for accurate record-keeping within a ticketing system.• Self-motivated, demonstrating ownership, proactive follow-through, and a commitment toexceptional client service.• Advanced computer literacy, including proficiency in MS Office and Internet applications, with themotivation to advance technically.• Strong analytical and organizational capabilities are essential.• General understanding of standard financial practices is advantageous.Responsibilities:• Engage directly with clients to understand and address their issues, offering effective solutionspromptly.• Manage and resolve support tickets efficiently to ensure prompt resolution of client concerns.• Document reproducible steps for reported issues to aid in developer troubleshooting.• Devise interim solutions when permanent resolutions are not immediately available.• Collaborate with other departments to address complex issues and facilitate seamless customerexperience.• Maintain thorough documentation of all customer interactions in accordance with organizationalstandards.Qualifications:One to two years of experience in web- and mobile-based application servicesStrong general computer literacy including MS Office suites especially EXCEL, Jasper reports knowledge is a plusA high attention to detail and consistency when preforming tasksAbility to communicate effectively with employees of the organizationExcellent teamwork, time management, plus strong written and verbal communication skills; andAbility to complete multiple tasks and projects within deadlinesMust be within a commutable distance of Kennesaw, GA and available for local & and occasional out of town travelBenefitsPaid time off401kHealth, Dental, and Vision InsuranceShort- & Long-Term DisabilityLife InsuranceHSA (Health Saving Account)FSA (Flexible Health / Dependent Care Spending Account)Bonuses and other incentivesSalary Range$ 50,000+ (Exact compensation may vary based on skills and experience)