Veterinary Receptionist

Job Description DescriptionShepherd Spring Animal Hospital is looking for a compassionate, organized, and dependable Veterinary Receptionist to join our team. The receptionist plays a vital role in creating a welcoming experience for clients and their pets while helping ensure the hospital runs smoothly and efficiently.This position is ideal for someone who enjoys working with people, loves animals, and thrives in a fast-paced environment.Key ResponsibilitiesGreeting clients and pets when they arrive at the clinicAnswering phone calls and responding to emailsScheduling and confirming appointmentsMaintaining patient records and updating medical filesProcessing payments, invoicesChecking in and checking out patientsExplaining basic clinic procedures and policiesCoordinating communication between veterinarians, technicians, and pet ownersManaging waiting room flow and ensuring a calm environmentSkills, Knowledge & ExpertiseExcellent customer service and communicationStrong organizational and multitasking abilitiesBasic computer and scheduling software skillsAbility to handle stressful or emotional situationsKnowledge of animal care terminology (helpful but often learned on the job)Attention to detail and accuracyJob BenefitsPaid Time Off (PTO) for vacation, personal days, and sick leaveScrub allowance to help cover the cost of work uniformsHealth, dental, and vision insuranceEmployee discounts on veterinary services and pet productsSupportive team environmentOpportunities for training and career growth