Customer Service Representative I, Wholesale Division

Job Opportunity At Alaska Mill & FeedFounded in 1950, Alaska Mill & Feed has proudly served Alaska's farmers, ranchers, and pet owners for decades, delivering high-quality feed products and supplies to communities across the state and providing quality goods and services for your pet and rural living needs! We encourage you to consider joining our knowledgeable staff today while enjoying a friendly work-life balance!Job Responsibilities & DutiesProvide front-line customer service to wholesale delivery, will-call, bush and walk-in customersReceive and process customer requests, including price quotes, orders, adjustments and cancellationsPerform accurate data entry for orders and transactionsReview and verify invoices for pricing and order accuracy. Make corrections as needed.Monitor customer accounts to identify past-due balances and credit limit concernsTrack and report inventory issues including out-of-stock itemsFacilitate the flow of paperwork between the warehouse and office, including invoices, tracing documents and filingManage outgoing mail ensuring accurate postage and proper handlingProvide administrative and project support to management and the sales teamExhibit an ability to receive feedback, adapt to new processes and continuously develop skillsDemonstrate the ability to collaborate, communicate well and effectively relay information with an emphasis on developing positive professional relationshipsPractice punctual and reliable attendancePerform other duties as assignedJob RequirementsHigh school diploma or equivalent3+ years of professional office experience, including prior sales and/or customer service experience.Comfortable working in a fast-paced, high-volume environmentStrong customer service orientation with professional phone etiquette.Highly organized and detail-oriented, with the ability to effectively multitask and meet deadlinesProficiency in Microsoft OfficePass a pre-employment drug screen and background check as a condition of employmentAbility to lift, carry, push and pull up to 50 pounds. Regularly bend, stoop, reach, walk extended distances and climb stairsPreferred QualificationsWholesale distribution and logistics experienceExperience with POS systems is a plus.ScheduleThis is a full-time, in person, 40 hours per week position. Monday through Friday, 8:00 a.m. 5:00 p.m.Compensation & Benefits$20.00 -$23.00/hour. After meeting eligibility requirements, benefits include:Medical Insurance*Dental InsuranceLife InsuranceLong-Term Disability InsurancePaid Vacation**Sick Pay9 Paid Holidays401(k) Retirement MatchEmployee DiscountsDependent Tuition ReimbursementEmployee Assistance ProgramEmployee Profit Sharing* 100% employer-paid for employee coverage. **Two to six weeks annually, depending on the length of full-time service.