Operations Supervisor II (HVAC)- General Services, Bureau of Operations and Maintenance

Howard County:Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.Howard County Government:Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) - the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.What are we looking for?We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.What you'll like most about working at Howard County Government:We are committed to workplace excellence in every area of County government.We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!We offer competitive compensation and great benefits including medical, retirement, and wellness programs.As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.POSITION SUMMARY:Professional operations service work in a supervisory capacity, directing and coordinating contractual support services for the Bureau of Operations and Maintenance. Contacts with others are an important part of the job, including contacts with various department personnel, contractors, vendors, and other county agencies.STARTING SALARY HIRING RANGE:$35.46 - $39.92$73,763 - $83,039CLASS DESCRIPTION:Performs intermediate supervisory level and advanced operations service work under general supervision from an administrative or technical superior. Work includes supervising the activities of laboring and equipment operation personnel in areas such as construction, maintenance, landfill disposal, tree care, utility, vehicle repair, contracted refuse collection, water reclamation, parks, horticulture, and forestry work.* Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810. *Include the following. Other related duties may be assigned.Serves as liaison to contractors; coordinates work schedules; arranges site visits to discuss scope and specifications of work to be performed; works with suppliers to obtain materials ordered by Bureau of Operations and Maintenance on a timely basis to ensure an uninterrupted flow of work.Supervising maintenance operations using a computerized maintenance management system (CMMS) is required. Responsibilities include generating and prioritizing work orders, assigning tasks to staff, tracking labor hours, and ensuring timely completion and closing out of work orders. Manages the HVAC Preventive Maintenance (PM) program, including planning, scheduling, and assigning PM work orders to support facility performance. Must be able to assess equipment failures and make informed decisions regarding repair versus replacement based on cost, condition, and operational impact.Examines estimates of labor hours, material costs, parts, and equipment costs, performance requirements, and delivery schedules to ensure completeness and accuracy.Requests amendments or renewal to existing contracts.Provides input on supplies and materials expenditure accounts for budget preparation; assembles information from specifications on small tools, heavy equipment, and services to be rendered by outside contractors; makes inquires with supervisors and Heating, Ventilation, and Air Conditioning (HVAC) team as to the tools they require to perform their tasks; prepares reports and justifications regarding capital purchases; analyzes past fiscal years' expenditures; establishes annual spending operating funds.Assembles specifications and generate purchase requisitions for goods and services required by the Bureau of Operations and Maintenance; Supervises specific jobs completed by outside contractors.Initiates emergency purchases of goods and services; prepares emergency authorization forms to justify the need for emergency purchases, and other supporting documentation.Coordinates the preparation of technical specifications for new contractual services and updates existing contracted services.Provides full range of office control, including answering correspondence and telephone inquiries; processing invoices for payment; invoice reconciliation; maintains contractors and vendors files; and writing purchase orders and specification for purchase orders.Reviews bid and proposal packages to ensure compliance with established requirements, plans and schedules; invoices procurement of supplies and services.Meets with Purchasing Office to discuss vendors performance; provides assistance in carrying out county purchasing regulations and policies; and resolves complaints and problems.Maintains good working relationships with vendors; assists in developing standards for materials and supplies; keeps informed of county purchasing policies; analyzes pricing and changes in market trends. Works with Purchasing Office to ensure contractors and vendors are in compliant with purchasing guidelines.Maintains liaison with vendors and purchasing personnel. Assists Purchasing Office resolve purchasing problems. Resolves matters that requires special handling to avoid loss to County Government (e.g., bid protest, poor contract performance, anticipated breach of contract).Monitors Bureau's compliance with procurement policies and procedures, the County Purchasing Code and Purchasing Manual.Assists the Office or Purchasing with responses to vendor protest.Conducts cost/benefit analysis and evaluations of programs, staffing, and equipment utilization.Responds to internal customers' telephone inquiries.Obtains and assembles data for special projects, reports results and recommendations; initiates and updates forms, procedures and processing methods; attends operational meetings as required; performs management studies as assigned; develops task elements, and program budget analysis.This position is designated as essential personnel. The incumbent may be required to report to work during inclement weather conditions or other emergency situations to ensure continuity of operations.SUPERVISORY RESPONSIBILITIES:This position has supervisory responsibilities.High School Diploma or GED, and six (6) years of related experience or equivalent combination of education and experience.PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:Considerable experience in Commercial Operations and Maintenance is preferred.Must have a Master HVAC License with supervisory experience in the HVAC trade.Considerable knowledge of the methods and techniques of developing and implementing specifications, requirements contracts and other purchasing documents.Ability to establish and maintain effective working relationships with other agencies, internal and external customers, and vendors.Ability to maintain records and reports.PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, color vision, and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:Ability to read, analyze, and interpret general business periodicals, professional and technical journals, financial reports, legal documents, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to work with business mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Possession of a valid Maryland Class C Driver's License, or equivalent from state of residence.