Human Resource & Payroll Administrator - Shangri-La Resort + Golf Club

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for a full-time Human ResourcesPayroll Administrator. Are you looking for a rewarding job? We're hiring an enthusiastic and hardworking individual to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you. JOB DESCRIPTION The Human ResourcesPayroll Administrator plays a critical role in supporting resort operations by ensuring accurate payroll processing, consistent HR administration, and compliance with employment policies and labor regulations. This position serves as a key point of contact for team members and leaders regarding payroll, timekeeping, onboarding, and HR documentation, while maintaining a high level of confidentiality, professionalism, and hospitality-focused service. REPORTS TO Director of PeopleCulture KEY RESPONSIBILITIES Payroll Administration Process bi-weekly/weekly payroll accurately and on time for all hourly and salaried team members Audit timecards, tip reporting, PTO usage, and schedule compliance Coordinate with department managers to resolve payroll discrepancies Maintain payroll records in compliance with federal, state, and local wage and hour laws Administer garnishments, tax withholdings, deductions, and benefit contributions Prepare payroll reports for leadership and finance as needed Human Resources Administration Support onboarding and offboarding processes, including new hire paperwork, I-9 verification, and system setup Maintain employee personnel files and ensure proper documentation and record retention Assist with benefit enrollments, life-event changes, and employee inquiries Track attendance, leave of absence requests, and eligibility requirements Support HR audits and compliance reporting Assist in the review of disciplinary actions Employee SupportCommunication Serve as a professional and approachable resource for team member questions regarding payroll, benefits, and policies Assist with employment verifications and unemployment claims documentation Support employee relations initiatives by maintaining accurate records and timely follow-up CompliancePolicy Support Ensure HR and payroll practices align with company policies and applicable employment laws Assist with policy acknowledgments, training records, and compliance tracking Maintain confidentiality of all employee and payroll information Additional Duties Support HR projects, training coordination, and resort-wide initiatives as assigned Collaborate with Finance and department leaders to support operational needs Perform other duties as required to support the overall success of the resort QUALIFICATIONSSKILLS Required High school diploma or equivalent (Associate's degree preferred) Minimum of 2 years of experience in payroll and/or human resources administration Strong knowledge of payroll processes and timekeeping systems Proficiency with HRIS and payroll software High level of attention to detail and accuracy Ability to handle confidential information with discretion Preferred Hospitality, hotel, or resort experience Knowledge of state and federal employment laws Experience with multi-department, hourly workforce payroll Payroll or HR certification (FPC, CPP, SHRM-CP, or PHR) SkillsCompetencies Strong organizational and time-management skills Excellent written and verbal communication Ability to work in a fast-paced, deadline-driven environment Professional judgment and problem-solving abilities Team-oriented with a service-focused mindset Work EnvironmentSchedule Primarily office-based with regular interaction across resort departments Schedule may vary during payroll processing cycles, holidays, and peak seasons PHYSICAL DEMANDS: While performing the duties of this job, the employee regularly is required to sit at a desk and work on a computer for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 15lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service. PERFORMANCE STANDARDS Customer Satisfaction Serve as a guest relations ambassador and deliver high-level service. Uphold Shangri-La's professional, courteous, and guest-focused standards. Work Habits Maintain punctuality, adaptability, and a proactive problem-solving attitude. SafetySecurity Follow all safety policies, emergency procedures, and chemical handling protocols. Report hazards and practice safe lifting and kitchen safety procedures. WORK ENVIRONMENT The duties of this position are primarily performed in indoor climate conditions.