Field Service Technician

Position: Field Service TechnicianLocation: 100% TravelDuration: Contract (up to 3+ years- possibility of FTE)Job Description:The Field Service Installation Representative & Senior Field Service Installation Representative travel to customer sites across the US to install analyzers and instruments. To be successful in this senior position, you will need to be highly proficient in installing or repairing analyzers/instruments. This position requires 95% travel, including overnight travel, and requires that the individual reside within 50 miles of a major metropolitan airport in the US.KEY RESPONSIBILITIESInstall equipment as assigned.Perform site surveys, installations and approved modifications with minimum assistance/supervision.Install connectivity solutions as part of completing instrument installations.Schedule modifications as indicated in the TSB and per policies during installations.Identify, analyze and resolve IT product problems during installations and escalated service callsMonitor communication devices during all scheduled times.Work with local FES teams to ensure installations are completed while ensuring customers are fully satisfied.Support technical issues during the installation process to ensure installations are completed successfully.Act as crew team lead to ensure and maximize efficient completion of installations.Document all service related activities (inventory, service activity cases, expense reports, etc.)Process service activity close-outs at the end of each customer site visit. Able to manage day to day administrative activities.WHO YOU AREField Service Installation Representative - Minimum RequirementsHigh school diploma and 2 years of technical school or equivalent military training OR equivalent work experience, AND2 years progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR equivalent military experienceSenior Field Service Installation Representative - Minimum RequirementsHigh school diploma and 2 years of technical school or equivalent military training OR equivalent work experience, AND4 years progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR equivalent military experiencePreferred QualificationsAble and willing to travel 95%, including overnight travelResides within 50 miles of a major metropolitan airport2 years prior experience installing or repairing client analyzers/instrumentsAdvanced knowledge of electronics, electro-mechanical systems, and information technologyKnowledge of basic chemistryEffective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationshipsEffective time-management, organization and prioritization skillsGood written/verbal communication skillsAbility to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation