Information Technology Support Specialist

Job Title: IT Support SpecialistLocation: Michigan (Onsite)Role: Full-time DescriptionThe Internal IT Support Specialist is responsible for providing technical assistance and support to employees across the organization. This role ensures the smooth operation of the company’s IT infrastructure, including hardware, software, networks, and various business applications. The ideal candidate has strong problem‑solving skills, excellent communication abilities, and a customer‑focused mindset.Essential FunctionsTechnical SupportProvide first- and second-level support for hardware, software, network, and system issues.Respond to user inquiries via ticketing system, email, chat, or in person.Troubleshoot and resolve issues related to Windows, mobile devices and business applications.Install, configure, and maintain laptops, desktops, peripherals, and approved software.User Management & Systems AdministrationManage user accounts, permissions, and access rights (e.g., Microsoft 365, Azure AD, etc.).Assist with onboarding/offboarding processes, including device preparation and user setup.Maintain inventory of IT equipment and ensure asset tracking accuracy.Infrastructure & SecurityMonitor and maintain office network equipment (Wi-Fi, switches, VPN, firewalls).Support implementation of IT security policies and best practices.Collaborate with security or infrastructure teams to ensure compliance and system reliability.Operations & DocumentationMaintain and update IT documentation, including troubleshooting guides and SOPs.Escalate complex technical issues to appropriate teams or vendors.Identify recurring problems and propose improvements to processes or systems.Technology Research & ImplementationResearch emerging technologies, tools, and best practices to improve IT operations and user productivity.Evaluate and test new hardware, software, and cloud services to determine suitability for the organization.Support pilot programs, proof-of-concept initiatives, and phased rollouts of new systems or tools.Collaborate with cross-functional teams to plan, implement, and optimize new IT solutions.Provide training, documentation, and user support during technology adoption and transitions.CompetenciesStrong analytical and problem‑solving skillsCustomer-first mindsetAttention to detail and accuracyTeam player with the ability to work independentlyAbility to explain technical issues in simple, clear languageResourceful mindset and strong attention to detail. Willing to adapt Toyota’s culture and proficient in presenting Toyota values to customers and users.Travel: This position may require up to 20% travel.Required Education and Experience:Bachelor’s degree in information technology, computer science or related field. preferredExperience in IT support, helpdesk operations, or a related technical role.Strong knowledge of Windows and/or Linux environments.Understanding of networking fundamentals (TCP/IP, DNS, VPN).Experience with Microsoft 365, collaboration tools, and common business applications.Excellent communication and customer service skills.Ability to prioritize and handle multiple tasks in a fast-paced environment.