Client Experience Coordinator (Hospitality Role)

Location: HUNTINGTON BEACH MAZDASchedule: Full-Time, 5 Days/WeekCompensation: Fixed Pay (Non-Commission Role) + Customer Satisfaction Bonus + BenefitsAbout The OpportunityPatterson Auto Group is seeking a polished, people-focused Client Experience Coordinator to join our team at Huntington Beach location. This is a hospitality-driven position, not a sales role, ideal for someone who takes pride in delivering exceptional customer experiences.As the first point of contact for our guests, you will set the tone for every visit—ensuring each customer feels welcomed, comfortable, and well taken care of from the moment they arrive.Why Patterson Auto Group?Recognized as a Top Workplace for 15 consecutive yearsFixed, stable compensation (non-commission position)Bonus opportunities tied to dealership-wide customer satisfaction performanceComprehensive benefits packageAward-winning organization with a strong reputation for excellenceGrowth-oriented environment within a rapidly expanding dealershipTeam culture focused on support, professionalism, and respectKey ResponsibilitiesWarmly welcome and greet all guests entering the dealershipCreate a comfortable, professional, and hospitality-focused environmentIntroduce clients to the appropriate sales or service team membersSupport seamless communication between departments to enhance the guest experienceMonitor showroom flow and ensure guests are attended to promptlyMaintain a clean, organized, and inviting front-of-house areaAssist with light phone duties, including directing calls appropriatelyHelp ensure every guest interaction reflects the dealership’s commitment to excellenceWhat We’re Looking ForA genuine love for working with people and creating positive experiencesStrong organizational skills and attention to detailA professional, friendly, and welcoming demeanorAbility to multitask and stay composed in a fast-paced environmentA team-oriented mindset with a proactive attitudeHospitality or customer service experience is preferred, but not requiredSomeone who is excited to be part of a growing, high-energy team and contribute to something specialWhat Makes This Role UniqueThis is not a sales position—it is focused entirely on hospitality and guest experience You are the first impression of the dealership and play a key role in shaping customer perceptionYour contributions directly support high customer satisfaction scoresBonus opportunities are tied to overall dealership performance in delivering exceptional experiencesThis is a great opportunity for someone who enjoys working with people, takes pride in being organized and professional, and wants to be part of something special within an award-winning SALES organization.If that sounds like you, we’d love to meet you.Apply Today!Send your resume to LeticiaC@Pattersonautos.comThe Client Experience Coordinator Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $22.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.