Success Manager Admin

Company DescriptionPainter1 Franchise offers an innovative business opportunity with a low initial investment through our residential painting franchise concept. It requires minimal overhead, and we provide a proven operational framework. We are committed to supporting franchisees, providing resources, coaching, and advanced tools to ensure success. We believe painting is a form of personal expression and we want to empower entrepreneurs to achieve financial security and professional freedom while building a thriving business in the painting industry. We are a growing national franchise system and you can play a vital role in keeping our entire network informed, supported, and connected. This is a great opportunity to have a hands-on impact across our entire brand! Role DescriptionThe Success Manager Admin will oversee day-to-day administrative and operational functions. They help our administrative processes run smoothly for the entire franchise. Responsibilities include managing customer interactions, supporting financial and accounting tasks, analyzing business data to aid decision-making, and coordinating communications with franchise teams. This is a full-time role based in Spanish Fork, UT, requiring an individual who thrives in a fast-paced, collaborative environment.We Are Looking ForA detail-oriented, tech-savvy, and service-driven person who will be an essential part of the day-to-day success of our national franchise network. This role is highly cross-functional and involves supporting our franchisees through a wide variety of operational, administrative, and communication functions, ensuring they have the tools, systems, and relationships they need to succeed.ResponsibilitiesProvide support for technical platforms like ClientTether (CRM), set up email accounts for new owners, manage training resources, and audit accounts monthly.Run internal communications & culture initiatives, such as our monthly newsletters, celebrations, and other system wide communications.Plan and coordinate the annual Painter1 Conference, including venue, accommodations, decor, swag, and budget, while also managing social media coverage and securing sponsorships. Conduct one-on-one consultations with owners for operational challenges.Qualifications3+ years of experience in operations support, office administration, or franchisee services.Strong technical aptitude, especially with CRM platforms, email systems, and productivity toolsStrong customer service and communication skills with the ability to effectively liaise between franchise teams and clients.Experience coordinating events or managing logistics.Excellent analytical skills for evaluating business data, identifying trends, and optimizing operational processes.Detail-oriented with strong organizational and problem-solving abilities to handle multiple responsibilities efficiently.Prior experience in franchise or service-based businesses is a plus.Proficiency in using business management software and tools is beneficial.Ability to thrive in a collaborative, team-oriented environment and adapt to dynamic work conditions.Bonus PointsExperience using ClientTether or similar CRM platforms.Background in franchising or small business operations.Familiarity with Slack, Loom, and Google Workspace.