Cloud Operations Specialist

Cloud Operations Specialist/Analyst–Level 3Overview:The Cloud Operations Specialist/Analyst is responsible for the day-to-day administration, support, and continuous improvement of the organization’s cloud-based platforms, with a primary focus on the Microsoft365 ecosystem. This role ensures the reliability, security, and performance of cloud services by managing user access, endpoint devices, and identity solutions, while supporting a seamless technology experience for employees. Acting as a key operational resource, the individual will troubleshoot complex issues, maintain system health, and collaborate with internal teams and external partners to optimize service delivery. The position also plays a critical role in driving automation, enhancing operational efficiency, and supporting compliance and governance initiatives across the cloud environment.Work Location: This will be a hybrid position out of our Vienna, VA, location.Responsibilities:Microsoft 365 Platform Administration• Administer and maintain the M365 tenant including Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform services• Manage user provisioning, licensing, group policies, and permissions across the M365 environment• Monitor service health, perform proactive maintenance, and implement platform updates and improvements• Support SharePoint site architecture, intranet operations, and knowledge base maintenanceIdentity, Access & Endpoint Management• Administer Microsoft Entra ID (Azure AD) including user lifecycle, conditional accesspolicies, SSO configurations, and MFA enforcement• Manage device lifecycle from procurement through deployment, configuration, anddecommission using Microsoft Intune and Autopilot• Maintain device compliance policies, configuration profiles, and security baselines acrossWindows and mobile endpoints• Coordinate hardware procurement, asset inventory, and vendor relationships for devicesupply chain• Ensure endpoint security posture is aligned with organizational compliance and ITgovernance standardsUser Enablement & Support Operations• Serve as a Tier 2 escalation point for cloud platform and endpoint issues, resolving complexuser-impacting problems efficiently• Support employee onboarding technology experience including M365 provisioning, devicesetup, and application access• Contribute to the maintenance of SOPs, runbooks, and knowledge base documentation forall operational procedures• Coordinate with external managed service vendors and technology partners on incidentresolution and service delivery• Track and report on service metrics, ticket trends, and operational performanceAutomation & Continuous Improvement• Adopt and operationalize automation solutions deployed by the Technology Delivery teamto streamline cloud operations workflows• Identify manual, repetitive processes and escalate automation opportunities to the SolutionEngineer• Contribute to audit readiness, compliance documentation, and access reviewsEducation and Experience:• Bachelor's degree in Information Technology, Computer Science, or a related fieldpreferred• Equivalent combination of certifications and 3-8 years of experience will be consideredQualifications:• Microsoft certifications: MS-102 (M365 Administrator Expert), MD-102 (EndpointAdministrator), SC-300(Identity & Access Administrator), or equivalent• Experience with Microsoft Copilot deployment, governance, and adoption enablement• Background in a staffing, consulting, or professional services environment• Exposure to enterprise platforms such as Bullhorn, Paylocity, Costpoint, or similar businesssystems