Tech Support Analyst 2
Tech Support Analyst 2
Location: Culpeper, VA 22701
Location: 100% ONSITE – Assigned VDOT Culpeper District
Requirements: MUST possess a valid driver's license – will drive a state vehicle
This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.
Key Responsibilities:
- Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
- Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
- Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
- Deliver outstanding customer service with a strong “customer-first” approach
- Maintain accurate documentation of incidents, resolutions, and asset management
- Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
- Support the setup and testing of network drops, cable labeling, and physical connectivity checks
- Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
- Maintain organization and inventory of cabling tools, equipment, and supplies
- Drive a state vehicle to various locations within the assigned region for onsite support
Qualifications: •
- Valid driver's license (required)
- Excellent verbal and written communication skills
- Ability to work independently in a field environment and manage multiple priorities
- Familiarity with basic network concepts and a willingness to learn structured cabling standards
- Prior experience with IT support, help desk systems, or customer service preferred