Operations Manager - Fire Sprinkler
Job TypeFull-timeDescriptionFire Sprinkler Operations ManagerReliable Fire & Safety - Bessemer City, NCReliable Fire & Safety is seeking an experienced Fire Sprinkler Operations Manager to oversee inspection operations, jobsite evaluations, customer surveys, and estimating/quoting for commercial fire sprinkler projects and inspections.This is a leadership-level role focused more on operations, inspections, project walkthroughs, and client-facing responsibilities - not hands-on installation work. We are looking for a seasoned professional who understands the fire sprinkler industry inside and out and can help drive operational excellence while supporting field teams and customers.Key ResponsibilitiesManage and oversee fire sprinkler inspection operationsConduct job walks, site evaluations, and customer surveysReview systems for compliance with NFPA standards and applicable codesPrepare accurate quotes, estimates, and inspection proposalsCoordinate with technicians, customers, contractors, and AHJsSupport scheduling, workflow management, and operational executionIdentify deficiencies and recommend corrective actionsMentor and support field sprinkler inspectors and techniciansAssist with operational growth and process improvement initiativesSupport cross-training initiatives between sprinkler and fire alarm divisionsIdeal CandidateThe ideal candidate is a seasoned fire sprinkler inspector or operations professional who can lead from the field, build strong customer relationships, and help bridge operations between inspections, service, and project management. Someone who understands both the technical and business side of fire protection will thrive in this role.About Reliable Fire & SafetyReliable Fire & Safety has proudly served businesses throughout the Carolinas since 1986, providing fire sprinkler systems, fire alarms, suppression systems, inspections, and life safety solutions with a strong reputation for service and reliability.RequirementsQualifications8-10+ years of fire sprinkler industry experience requiredStrong background in fire sprinkler inspections, testing, and service operationsNICET Level III in Water-Based Systems Inspection, Testing & Maintenance preferredNICET Level II minimum considered for highly qualified candidatesExperience performing inspections, surveys, deficiency reporting, and quotingStrong understanding of NFPA 25 and related fire protection codesLeadership and team coordination experience preferredExcellent communication and customer service skillsAbility to read plans, interpret specifications, and evaluate field conditionsFire alarm experience or cross-training knowledge is a strong plus, but not required