Housing Specialist

Description: POSITION SUMMARY: Support households impacted by homelessness or those at-risk of becoming homeless to stabilize and/or secure permanent housing. TIME COMMITMENT: 40 hours/week, hourly PRINCIPAL DUTIES AND RESPONSIBILITIES Maintain the confidentiality and security of the facility and program participants without compromise at all times in accordance with the Waypoint Confidentiality Policy. Maintain professional and respectful behavior and interaction with all program participants and staff at all times in accordance with the Waypoint Ethics Policy. Field and respond to phone calls, provide information and referrals, complete assessment and application forms for housing programs, and represent Waypoint in a positive way when collaborating with other community providers, clients and landlords. Input data accurately into HMIS database (ServicePoint). Provide advocacy and support for clients through individual and group interaction. Assist in establishment and monitoring of goals, improvement of skills, and access to appropriate community resources. Document in individual files and/or logs at stated intervals, according to agency record keeping procedures. Maintain and update program files as required by local, state and federal funders, planners and supervisors in a timely manner. Assist with program components (statistics, crisis intervention, public awareness presentations, Tenant Academy etc.) as assigned. Attend and participate in work assignment reviews with supervisor and regular staff meetings as assigned. Attend and participate in community groups, committees and collaborative organizations as assigned. Supervise/guide volunteers and students as needed. GENERAL DUTIES AND RESPONSIBILITIES: Comply with all Waypoint policies and Waypoint letter of employment. Maintain client and program confidentiality. Demonstrate a positive attitude and professional manner, both in appearance and actions in carrying out job responsibilities. Follow WAYPOINT CRISIS COMMUNICATION PLAN in crisis situations. Attend and participate in Waypoint departmental, interdepartmental and staff meetings as directed. Maintain scheduled work hours and notify immediate supervisor personally of absences. Promote Waypoint team concept by being courteous and helpful to other employees and clients. Provide services using Trauma Informed Care, Empowerment, and Motivational Interviewing models for practice. Accurately maintain necessary forms and records and submit in a timely manner, especially Accident/Incident Report Forms. Be responsible for maintaining the cleanliness of the total work environment. Complete time cards and/or employment records accurately and submit on time to supervisor. This position may require evening and weekend work hours; individual must be able to work flexible hours. Work with supervisor to develop a professional growth plan. Attend in-service trainings and work to increase skills in field. Perform all other duties as assigned by supervisor. COMPETENCIES: Values: Demonstrate Waypoint’s core values every day you are at work: have compassion, instill ownership, empower people, and embrace diversity. Dependability: Show up to work on time, every time. Keep your commitments. Take responsibility for your own actions. Understand implications of your decisions. Communication: Demonstrate the ability to treat others with respect and consideration when working with a variety of personalities and leadership styles. Listen and seek clarifications. Communicate internally and externally in a positive tone. Professionalism: Take pride in how you present yourself. Motivate yourself to bring your best every day. Develop strategies to achieve organization goals. Adaptability: Be able to multitask in a changing and evolving work environment to best fit the situation. Demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness. BENEFITS The benefits below are for full-time, 30+ hours/week, unless noted otherwise. 16 Paid Holidays Full-Time & Part-Time Employees 10 Days paid time off first year of employment $25K Life Insurance paid in full by Waypoint Certified Public Service Loan Forgiveness Employer $385/month towards Waypoint’s medical insurance through Wellmark Short-Term Disability Employee Childcare Discount at KidsPoint Dental & Vision Insurance FSA & HSA 401K & Match Employee Assistance Program for counseling services Discounted college classes Corporate Discount at Planet Fitness Requirements: QUALIFICATIONS: Bachelor’s Degree is preferred with experience in human service delivery. Will consider work/life/volunteer experience as equivalent. Possess an understanding of the dynamics of homelessness, child abuse, domestic violence, sexual abuse/assault, substance abuse and mental illness. Demonstrate sensitivity to working with families of diverse racial and cultural backgrounds and an understanding of poverty and oppression. Demonstrate the ability to communicate the program’s mission, purpose and procedures accurately to a variety of public audiences. If a Waypoint/DHS Non-Law Enforcement Records Check is required, receive a negative report. Must have valid driver’s license and be insurable to meet the requirements of Waypoint insurance provider. Required to take HMIS (ServicePoint) training and pass training to obtain user license. Must be able to pass testing to access ServicePoint database and receive license within 45 days of employment.