Principal Quality & Speech Analytics Consultant - Remote

A leading cloud services provider is seeking a professional with extensive experience in Workforce Engagement Management and Quality Management solutions. The role requires a minimum of 8 years in a contact center context, adept leadership in strategic planning, and excellent communication skills. Responsibilities include driving projects for enhanced operational efficiency and resolving complex customer issues. Attractive perks include flexible work schedules, comprehensive health insurance, and development opportunities.#J-18808-Ljbffr