Technical Support Engineer

Ambient IT is looking for an additional unique individual to enhance our existing team, at a Tier I or Tier II level. We are a service company and we are seeking individuals who can provide excellent onsite and remote technical support with exceptional customer service to our clients. An ideal entry level (Tier I) candidate would have *a minimum of 6 months experience *while a Tier II would have a *minimum of 2+ years’ experience. *In both cases, it is preferable that the candidate has experience working within a MSP environment but it is not a requirement. *Key attributes of our ideal Candidate include:* * *Put People First: *both our clients and your co-workers are more important than the profits and success. * *Serve Others: *go above and beyond what's expected of our clients by being highly satisfaction focused. * *Be Smart:* you must be able to adapt and have a desire to continue to learn in an ever-changing field. * *Work Well in a Team:* be positive, patient, understanding, and considerate with your co-workers as everyone has different strengths and weaknesses. * *See the Big Picture: *offer solutions that work at scale, resolve the root cause and not just symptoms, and be cognizant of how what we do today may impact people in the future. You must also be an effective communicator, self-initiating, maintain a positive attitude, be able to prioritize well, take direction and feedback from your senior peers or leadership, and have the ability to execute tasks without ongoing micro-management. *Essential Duties and Responsibilities:* * Managing Service Requests, Incidents, and Problems through our PSA * Excellence in email, verbal, and phone communication * Outstanding documentation with clear, concise, and detailed information when necessary * Strictly adhere to time entry, ticket information, and ticket hygiene standards for billing purposes * Assist with answering inbound service calls and emails, as backup to the Service Coordinator/Dispatch position when necessary * Troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server), and Server Roles (ADDS, DHCP, DNS, Print Server, File Server, etc.) * Understanding the Microsoft Ecosystem for Business and Enterprise, and provide support for Azure, SharePoint, OneDrive, the Office Suite, and other Microsoft offerings * Work professionally with our vendors to resolve client issues as needed * Have a security focused mindset at all times * Other tasks or duties as assigned or required *Desired Qualifications/Experience:* * Microsoft entry-level certifications * CompTIA Network+, Security+, or industry relevant certifications * Strong experience within Microsoft Server and Microsoft Desktop OS * Microsoft 365 Ecosystem experience *Work Conditions and Other Considerations:* * Candidate should have reliable transportation * Candidate should have ability to lift 50 pounds * Candidate should expect to spend a considerable amount of time seated throughout the day Job Type: Full-time Pay: $45,000.00 - $70,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Retirement plan * Tuition reimbursement * Vision insurance Work Location: Hybrid remote in Eugene, OR 97404