Heavy Equipment Technical Support Specialist

About the CompanyWe're looking for a skilled Technical Support Specialist with strong mechanical and diagnostic expertise to support dealers and customers across the U.S. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical problems, and takes pride in delivering exceptional customer support.ResponsibilitiesTroubleshoot complex equipment issues, including root cause analysis and repair guidanceComplete inspections and corrective actions on machines before shipmentPerform and document Receiving Inspection Forms (RIF) and Pre-Delivery Inspections (PDI)Coordinate field technical problem resolution with engineering and global support teamsIdentify recurring failure patterns and recommend product improvementsAssist in developing and delivering technical training materialsMaintain strong relationships with dealers, suppliers, and end-usersKeep accurate records and prepare special reports as neededQualificationsAssociate degree or equivalent experience5+ years of technical experience with construction equipmentRequired SkillsStrong mechanical, electrical, and diagnostic aptitudeAbility to work in a fast-paced manufacturing environmentExcellent communication skills — written and verbalHigh attention to detail, strong organization, and a proactive mindsetAbility to manage multiple projects and deadlinesStrong computer literacyAbility to travel up to 20%Professionalism, integrity, and a calm approach under pressurePreferred Skills8+ years working with construction or heavy equipmentPay range and compensation package$60K-$80K