Body Shop Customer Service Representative CSR

Benefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceEmployee discountsFlexible scheduleFree food & snacksFree uniformsHealth insuranceHelp or transport serviceOpportunity for advancementPaid time offParental leaveProfit sharingTraining & developmentVision insuranceWellness resourcesJob description:We are seeking an experienced Customer Service Representative (CSR) for our busy, professional auto body shop. This role is ideal for someone who is confident using CCC ONE and bilingual, understands the repair process, and knows how to deliver excellent customer service in a fast-paced collision repair environment.You will be the main point of contact for customers and play a key role in keeping repairs moving smoothly from intake to delivery.Responsibilities:Greet customers in person and over the phone with professionalismManage customer files and repair status using CCC ONESchedule repairs, drop-offs, and pick-upsCommunicate repair progress clearly to customersCoordinate with estimators, technicians, and insurance companiesReview estimates, supplements, and invoices with customersProcess payments and close repair ordersMaintain organized front office operationsHandle customer concerns with professionalism and efficiencyQualifications:CCC ONE experience requiredPrior auto body or collision repair experience preferredStrong communication and customer service skillsAbility to multitask and stay organized in a fast-paced environmentComfortable working with insurance-driven repairsReliable, punctual, and professionalWhat We Offer:Competitive pay based on experience401(k) with company matchProfit sharingPaid vacation and PTOStable, long-term employmentSupportive team and professional work environmentIf you're an experienced CSR who knows CCC ONE and takes pride in delivering great customer service, we'd love to hear from you.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceOn-the-job trainingPaid time offParental leaveProfessional development assistanceReferral programVision insuranceExperience:Customer service: 2 years (Required)CCCONE Software: 2 years (Required)Language:Spanish (Required)Work Location: In person