Services Technician

ServicePoint has a customer seeking a Services Technician for a 6-month+ 100% onsite position located in South San Francisco, CA. The hours would be standard hours of 8AM-5PM Monday-Friday. The responsibilities are as follows: Manage daily IT support ticket queue and respond to end-user issues in a timely, customer-focused manner Provide onboarding and offboarding support for employees Deliver desktop support in a Mac-first environment Administer and support macOS devices using MDM tools Troubleshoot and support mixed environments including: macOS (primary) Google Workspace (primary collaboration platform) Windows / Active Directory (secondary environment) Microsoft 365 (Office, SharePoint, Azure, VDI – limited footprint) Deliver high-touch, white-glove IT support with strong communication and service standards Support a highly visible ticketing environment where IT interactions are transparent across the organization Tools & Technologies ITSM / Ticketing: Jira (Slack-based IT support channel auto-generates tickets) Security / Endpoint Tools: CrowdStrike and related enterprise security tooling Collaboration Platforms: o Google Workspace (primary) o Microsoft 365 (limited use) AI Tools in Use (enterprise-enabled): o Claude o ChatGPT o Gemini Required Qualifications 3–5 years of experience in desktop support or IT support roles Strong background in end-user support and ticketing systems Experience supporting Mac environments strongly preferred Prior experience in biotech, life sciences, or regulated environments (strongly preferred / ideal) Excellent communication and customer service skills Ability to operate in a high-visibility, high-accountability support structure Pay: $34.00 - $35.00 per hour Work Location: In person