Assistant Manager (E-Commerce Team)

Goodwill of Central Iowa is looking for an Assistant Manager to supervise donated-goods retail E-Commerce operations, auctions, & employees with our values of love, kindness, and respect.Hours & Schedules:Full-Time (40 hours/week)No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 7 am and 6 pm.This position requires a flexible schedule to manage any shift across the department and support business needs.Pay & Benefits:Starting wage of $18.00-$22.00/hour dependent on relevant years of experience.Monthly bonus eligibility based on achievement of department goals!Annual merit increase eligibility based on individual job performance.Eligibility for benefits on the first of the month following date-of-hire! See our benefits summary including medical, dental, vision insurance, retirement plan, PTO, and more!Career Development Pathways Could Look Like:E-Commerce Operations Manager - Directs department operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI's mission.Retail District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.Assistant Director of Retail Operations - Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.Successful candidates have:6 months of management experience - e-commerce and online sales platform experience preferredOutstanding communication skills for daily employee and customer interactionsA dedication to coaching, leading, and developing othersExceptional problem-solving abilitiesFlexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respectPosition Summary:Our E-Commerce Assistant Manager will assist in leading department processes, coaching and developing employees. This role requires an innovative approach focused on helping to drive e-commerce revenue, productivity, and customer service by leading department processes and systems. This position works with team members to problem-solve, enhance processes, and grow revenue and mission outcomes.Job Duties:Leads, coaches, and develops team members within GCI's (Goodwill of Central Iowa) organization values of love, kindness, and respect.Assists in driving department to achieve KPIs (key performance indicators) and department goals.Coordinates training of team members to effectively sort, identify, post, and test collectible and/or valuable merchandise.Performs processes and reporting in online marketplaces to leverage profitability and sales.Assists in e-commerce projects to enhance the e-commerce experience through various platforms (i.e., Amazon, eBay, Etsy, Pinterest, Instagram, etc.)Monitors and reports on expenses, production, and sales supporting revenue goals and funding of Goodwill of Central Iowa's mission.Effectively uses technology such as phone system, Microsoft Office suite, and Human Resources Information System to communicate, monitor, and track department activities.Regularly completes and submits reports, performs employee actions within the HRIS (human resources information system), monitors and updates timekeeping and payroll data for team members, monitors employee training progress in the LMS (learning management system) and assists employees in accessing their records and training within our systems.Uses organization safety and security processes and provides training to team members to ensure processes are followed.Leads communication with team members through team meetings, one-on-one conversations, electronically, and by posting or distributing relevant written materials.Ensures customer service processes are followed, trains employees on providing excellent customer service.Performs other duties as assigned.Preferred SkillsExperience with successfully achieving sales and/or production goals.Strong communication skills, both written and verbal.Motivated to learn, with the ability to work independently and with a team.Proficient in Microsoft Office suite including Outlook, Teams, Word, and ExcelRequired Qualifications:1 year of supervisory experience and 1-2 years of hands-on experience in retail and/or ecommerce sales platforms.A valid Iowa driver license, a good driving record, and ability to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.Must be able to pass a criminal background check and dependent adult and child abuse background check.Occasional travel necessary within the Des Moines metro area.Physical Requirements:Ability to push, pull, lift, or carry 40 lbs.Ability to sit, be stationary, or mobile for long periods of time.Working Conditions:Ability to tolerate variations in temperature in a warehouse setting.Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.If you are ready to work for an organization that brings out the best in people, apply today!CITYVIEW "Best Local Thrift Shop" 2019, 2020, & 2023 Winner!