Vice President AI Strategy, Client Onboarding & Service

JobID: 210742068Category: StrategyJobSchedule: Full timePosted Date: 2026-05-19T17:19:08+00:00JobShift:Base Pay/Salary: Chicago,IL $185,000.00-$230,000.00AI Strategy VP, Client Onboarding and ServiceAre you ready to lead transformative AI initiatives that shape the future of client onboarding and service? Join us to drive innovation, scale impactful solutions, and influence the strategic direction of a global financial leader. This is your opportunity to work at the forefront of AI adoption, collaborating with senior leaders and high-performing teams to deliver measurable results. Together, we'll set new standards for operational excellence and client experience. Make your mark in a role where your leadership and vision will have firmwide impact.Job SummaryAs an AI Strategy VP in the Client Onboarding and Service team, you will drive the end-to-end delivery of AI-enabled solutions that transform client onboarding, servicing, and contact center operations. You will partner with cross-functional teams to prioritize, implement, and scale AI solutions, ensuring alignment with business goals and measurable outcomes. We value collaboration, transparency, and a culture of continuous improvement-your leadership will help us achieve our ambitious goals and set new benchmarks for success.Job ResponsibilitiesLead the intake, evaluation, prioritization, and scaling of AI use cases across client onboarding, servicing, and contact center functionsManage the AI portfolio operating model, including documentation, implementation, change management, and ongoing planningDefine and track key performance indicators (KPIs) and objectives and key results (OKRs) for program performance and outcomesProduce and deliver executive-ready reporting on portfolio performance, outcomes, and key accomplishmentsBuild, lead, and mentor a high-performing team of program managers, ensuring the team has the skills, tools, and capacity to meet objectivesDrive a culture of continuous improvement through best practice sharing and lessons learnedPartner with cross-functional teams to align priorities, manage dependencies, and communicate risks and issues to leadershipAdvise and influence senior leaders on portfolio priorities, capability investments, and major change initiativesBuild trusted relationships with key stakeholders to drive alignment, decision-making, and adoption of AI solutionsRemove blockers, manage escalations, and ensure timely delivery of program objectivesDesign structured prompt patterns and interaction flows for agent assist, case triage, classification, summarization, and document processingRequired Qualifications, Capabilities, and SkillsBachelor's degree required15 years of industry experience in program management and change management within a large-scale organization, focusing on transformation initiatives (for Singapore: must have 15 years' experience)7 years of experience in product ownership, business analysis, service design, consulting, or operations within financial services or a regulated environment (for Singapore: must have 7 years' experience)Strong understanding of AI and machine learning algorithms, frameworks, and applicationsHigh proficiency with Microsoft PowerPoint for executive-level documents and Excel for program analyticsExperience with Microsoft SharePoint and data visualization tools such as Alteryx or TableauStrategic thinking and problem-solving abilities, with proven experience applying analytical tools to develop solutionsAbility to work independently, manage multiple priorities, and deliver results in a fast-paced environmentStrong organizational and project management skills with attention to detailExcellent interpersonal skills and ability to build effective partnerships with all levels of management across diverse functions and locationsExcellent oral and written executive-level communication and presentation skillsPreferred Qualifications, Capabilities, and SkillsMaster's degree in business administration (MBA)Prior experience in AI/ML technology deliveryExperience leading large-scale transformation initiatives in financial services or related industriesDemonstrated ability to influence senior stakeholders and drive major change initiativesExperience in building and mentoring high-performing teamsFamiliarity with governance, design standards, and performance measurement for AI programsProfessional qualifications from reputable training institutes or professional bodies (for Hong Kong: due recognition should be given)