Service Desk / Client Support - IT Service Desk Associate

The associate position is the entry level position of the Service Desk job family. This role provides first contact technical support for agents, employees, and customers through triage, troubleshooting, diagnosis and repair of hardware, software, and websites. This role collaborates with fellow technicians and service management training coordinators to learn the service management processes to support all customers.What You'll DoActs as the initial point of contact for customers seeking CTS hardware and software assistance. Provides basic troubleshooting, education and support of CTS supported hardware, software, applications and infrastructure. Triages, diagnoses and resolves customer issues within the defined SLA. Provides detailed and accurate documentation via the Service Management system What You'll Need Associate degree. One to two years of experience. Supervisory/management experience not applicable. Additional Qualifications:Associate degree in an IT related program or one to two years of comparable work experience in an information technology or customer position. Demonstrated experience in customer service and support. Proven basic knowledge of Windows and MAC computers and related peripherals Proven written and verbal communication skills Team oriented and customer focused individual with strong collaboration skills. Requires prudent time management skills and a robust ability to multi-task Must be able to plan for and organize their workload for the most efficient handling of requests and incidents. Preferred QualificationsITIL Certification a bonus, but not required. Additional InformationJob titles may span multiple career levels. Base pay is determined by a variety of factors, including training, transferable skills, relevant experience, business needs, and market conditions. Compensation is subject to change and may be modified in the future.This job posting outlines the general nature and level of work for this role and is not intended to be a comprehensive list of duties, responsibilities, or qualifications. We are committed to building a diverse and inclusive workplace, and we encourage candidates to apply even if their experience does not perfectly align with every qualification- you may be a strong fit for this role or other opportunities at American National.American National offers a comprehensive benefits package supporting employees’ health, financial security, and well‑being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts. Employees are automatically enrolled in a company‑funded 401(k) plan, receive paid time off and holidays, and work in an inclusive, people‑first culture that values flexibility, work‑life balance, professional growth, and a casual dress environment.American National is a financially strong and stable insurance organization with a legacy of trust and impact dating back to 1905. We’re committed to supporting our employees as they build meaningful careers while helping protect what matters most to our customers and communities. Guided by our core values- Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST)- we foster a collaborative, people‑centered workplace where individuals are encouraged to grow, contribute, and make a difference today and for the future. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram.Hiring PracticesAmerican National’s recruitment policies help us place individuals in a timely and efficient manner, and only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application by logging into their account.While candidates may choose to use artificial intelligence (AI) tools for personal interview preparation, the use of AI or automated tools is not permitted during any live or recorded interview, assessment, or at any stage of the application process where original candidate responses are required. Candidates are expected to represent their own qualifications, skills, and experiences throughout the hiring process. American National does not accept unsolicited resumes or candidate submissions from third‑party recruitment agencies without a valid, signed agreement in place, and no fees will be paid for unauthorized submissions. Additionally, American National’s ability to sponsor employment‑based immigration authorization is limited and available only for certain positions based on business needs and role requirements.American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.