Genesys Cloud Lead/Architect (Hartford)

Role: Genesys Cloud ArchitectWork Location: Hartford, CT, Springfield, MA or Boston, MA (Onsite Hybrid)Remote also Will workJob Details:Genesys Cloud Architect· Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.· Leads architecture for Omni channel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.· Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.Key Skills:Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.