Manager, Customer Planning

Rowan Digital Infrastructure is redefining how data centers are delivered—faster, smarter, and at scale. We partner with hyperscale customers to provide tailored, high-performance infrastructure with a focus on sustainability, efficiency, and flexibility.Our experienced, end-to-end team delivers custom solutions across a growing portfolio of strategic sites in key markets across the United States. Backed by Quinbrook Infrastructure Partners, Rowan is committed to enabling the next generation of digital infrastructure—and building a more sustainable future in the process.Ready to help transform how the world’s most important technologies are powered? Join us.Role SummaryThe Manager, Customer Planning will help architect and operationalize Rowan’s customer development discipline. This role does not own customer relationships directly, but owns the structure, planning cadence, and reporting rigor that supports our Customer Leads in advancing strategic accounts.This individual will ensure Rowan maintains clear visibility into customer status, next steps, competitive positioning, and multi-year engagement roadmaps — while keeping processes efficient and lightweight.The role sits within Business Development and works closely with Customer Leads, BD Ops, Sales Engineering, and cross-functional partners (Sites, Energy, Finance, Legal).Travel: Ability to travel up to 40% for customer meetings, site visits or company gatherings.Location: Denver, CO (3 day hybrid in-office role)Compensation: $130-$165K (Offers Bonus)Essential ResponsibilitiesCustomer Planning & Account StructureDevelop and maintain structured account planning frameworks for priority customersEnsure Customer Leads maintain clear engagement plans, objectives, milestones, and next stepsSupport development of multi-year customer engagement roadmaps aligned with Rowan’s capital deployment strategyReporting & Pipeline VisibilityImplement and manage a light-touch CRM approach (likely SmartSheets-based)Maintain weekly visibility into customer status, stage, and key actionsEnsure opportunity data is current and accurate for executive reporting, MBRs, and investor updatesSupport competitive tracking and customer intelligence coordination with BD Ops and Customer & Market InsightsCross-Functional CoordinationPartner with BD Ops to align customer planning with commercial execution timelinesSupport coordination between Customer Leads, Sales Engineering, and internal teamsHelp ensure customer opportunities are sequenced and scoped appropriatelyContinuous ImprovementStrengthen planning discipline as Rowan scales, while avoiding unnecessary bureaucracyIdentify workflow gaps and recommend improvements to enhance execution claritySupport onboarding of new Customer Leads with structured planning tools and processesEducation, Skills, And Experience3–5+ years of experience in sales operations, strategic planning, business operations, consulting, or related rolesExperience supporting enterprise or strategic account teams preferred (data center, infrastructure, real estate, energy, or adjacent industries a plus)Bachelor’s degree required (Business, Finance, Engineering, Economics, or related field preferred)Strong organizational and analytical skills with ability to synthesize complex information into clear action plansExperience with CRM and reporting tools (SmartSheets, Salesforce, HubSpot, or similar)Ability to work cross-functionally with executive visibilityClear communicator who balances structure with flexibilityFueled by Excellence & CollaborationAt Rowan, we are a distributed team united by a common mission to transform data center delivery. Across our two offices, we offer a hybrid work environment supported by the teamwork, technology, and in-office gathering time to help you be successful. We are headquartered in Denver, Colorado and have an office in Seattle, Washington. Our team of talented and passionate individuals is spread out across the U.S.Here to support youAt Rowan, we want to make sure you can do great work. We offer competitive benefits focused on helping you be and achieve your best.Hybrid working environmentTeam building and educational opportunitiesGenerous benefits package including robust health benefits and a 401(k) company contributionUnlimited PTOCompetitive compensation and bonus planEqual Opportunity EmployerRowan Digital is an equal-opportunity employer. We welcome and celebrate diversity in all aspects of our workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive environment where everyone can thrive.