Fill Plant Support/Counter Sales

Job Summary:Under the direction of and reporting to the Branch Manager, the Fill Plant Support/Counter Sales team member is responsible for supporting daily fill plant operations while delivering excellent customer service and sales support. This role is split approximately 50% fill plant responsibilities and 50% counter sales/customer support. Responsibilities may also include hotshot or delivery support requiring a CDL, as needed. Key Responsibilities:Fill Plant Operations Lead daily fill plant production and operations Fill cylinders and verify retest dates and compliance requirements Maintain required paperwork, documentation and certifications Monitor cylinder and GP inventory and communicate shortages or discrepancies to leadership Follow all safety procedures and standard operating protocols Minimize waste through attention to procedures and operational efficiency Counter Sales & Customer Support Provide outstanding customer service and create a positive CM2 Supply experience. Assist walk-in customers with product inquiries, sales, and order fulfillment. Support internal customer requests in a timely and professional manner. Coordinate and communicate effectively with team members to ensure customer needs are met. Team & Safety Support Lead by example in professionalism, teamwork, and safety practices. Assist with training and onboarding of new team members as needed. Maintain a safe work environment and report any concerns or incidents to the Branch Manager promptly. Support branch operations and additional duties as assigned. Preferred Qualifications:Education, Experience and CertificationsHigh School degree or equivalent, preferred. 1-2 years of industry experience, preferred. Experience working with high pressure cylinders, preferred. CDL preferred or ability to obtain one, depending on branch needs  Competencies:High level of ethics, honesty, and transparency Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. Ability to maintain confidentiality with respect to CM2 operations. Strong verbal and written communication skills Must be a good team-player, detail oriented and good at multi-tasking Proficient with Microsoft Office or related software, and standard business equipment (phone, computer, copier/scanner etc.). Work Conditions:The work environment is primarily indoors. May have exposure to a variety of weather conditions when traveling outside of the workplace. This position includes light work, lifting up to 25 pounds, with frequent lifting/carrying of objects weighing up to 10 pounds. Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions, in order to communicate with people inside and outside the organization. Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment use. Our Benefits & PerksWe believe in taking care of our team. That's why we offer a comprehensive benefits package designed to support your health, financial wellbeing, and overall work-life balance. Our benefits include: Medical, dental, and vision insurance $1,500 annual employer contribution to your HSA Accident and critical illness coverage Short-term and long-term disability insurance Wellness reimbursement program Employee recognition and appreciation programs And more! We are committed to supporting our employees both inside and outside of the workplace.