Customer Service Representative

Large Volume Call Center in local law firm is seeking a full-time Customer Service Representative (CSR) for the hours of 9:25am to 6:00pm. Duties: * Verifies member information and is responsible for updating account information * Must follow scripts and specific procedures * Must take detailed summary of member's legal issue and flag information * Must meet daily/weekly call volumes and attendance policy Skills/Qualifications: Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking This is a full-time, hourly ($14.25/hour) position with a comprehensive benefits package that includes free medical, free vision, free $50k in life insurance, dental and long-term disability coverage. We also have an aggressive 401k Retirement Plan with a substantial match and a generous paid holiday/PTO offering. Working from home is an option. 2-3 weeks of on-site training required (Durham, NC) at the beginning of employment. Job Location: Durham, NC Job Type: Full-time Salary: $14.25/hour Work Remotely Yes Job Type: Full-time Pay: $14.25 per hour Job Type: Full-time Pay: $14.24 - $14.25 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home Shift: 8 hour shift Work Location: In person