Customer Service Representative Job in Monroe, WI | Robert Half

Customer Service RepresentativeWe are looking for a Customer Service Representative to support a non-profit organization in Monroe, Wisconsin. This long-term contract opportunity is ideal for someone who enjoys helping others, communicating clearly, and delivering dependable service in a fast-paced call center setting. The person in this role will handle customer inquiries, process orders accurately, and create positive interactions across inbound and outbound communication channels.Responsibilities:Respond to incoming customer calls with professionalism, empathy, and clear communication.Place outbound calls as needed to follow up on requests, confirm details, or provide updates.Enter orders and service information accurately while maintaining strong attention to detail.Resolve customer questions and routine issues by identifying needs and providing timely support.Document interactions thoroughly to ensure complete and organized customer records.Coordinate with internal teams when necessary to address customer concerns and complete requests.Maintain a high standard of service during periods of increased call volume.Support operational updates and process-related changes as assigned within daily responsibilities.