VoIP Engineer

Job description:VoIP EngineerCambridge, MA6 Months + ContractPay Rate: $38/hr on W2Minimum Qualifications3–5 years of experience supporting IP Telephony / Unified Communications in an enterprise environmentExperience providing Level 2/3 support using ITSM tools (ServiceNow or similar)Hands-on experience with Cisco CUCM, Unity Connection, and VoIP gateways (SIP, CUBE)Working knowledge of Microsoft Teams Phone, Zoom Phone, or similar UC platformsStrong VoIP troubleshooting skills (call quality, registration, connectivity, SIP/RTP)Experience performing MACD tasks for voice users and endpointsSolid understanding of QoS, voice VLANs, PoE, and collaboration with Network teamsFamiliarity with patching, upgrades, change management, and disaster recovery for voice servicesAbility to maintain technical/user documentation and work in GxP or regulated environmentsStrong communication skills with experience supporting users, vendors, and global teamsResponsibilitiesSupport and maintain IP Telephony systems (Cisco CUCM, Unity, Teams, feel free to add/edit).Troubleshoot VolP-related issues including call quality, registration, and connectivity.Perform MACD (Move, Add, Change, Delete) tasks for voice users and endpoints.Coordinate with network teams to manage QoS, voice VLANs, and PoE configurations.Monitor and maintain voice gateways, Clients, and related telephony infrastructure along with IPT team.Provide Level 2/3 support for IPT-related incidents and service requests.Assist in integration of IP Telephony with Microsoft Teams, Zoom, or other UC platforms.Support enterprise communication tools.Maintain system documentation, user documentation, and comply with GxP and Client IT quality standards.Participate in system patching, upgrades, and change control procedures.Ensure endpoint compliance and coordination with Desktop Support teams.Track telephony assets, licenses, and user provisioning through CMDB or ITSM tools.Work with global teams to support multi-site telephony environments.Collaborate with telecom vendors and service providers on issue resolution.Support disaster recovery planning and voice service continuity testing.Provide user support and training on telephony tools and voicemail systems.Support broader DDIT team where applicable (Extended Support, OSS, Networking, DC, Mobility/DAS).Partner with local teams to support local user community.Manage and ensure IDF closet maintenance and validation (UPS/Closet audits).