Collections Agent

Job Overview This is a Contract-to-Hire opportunity with a schedule of 12:00 PM – 8:00 PM for a 5-month period. We are seeking a dedicated and detail-oriented Collection Agent to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts while maintaining a professional relationship with clients. This role requires strong communication skills, a solid understanding of financial concepts, and the ability to navigate complex billing situations. Responsibilities Contact clients via phone and email to collect outstanding payments. Negotiate payment arrangements and resolve disputes in a professional manner. Review and analyze accounts receivable to identify delinquent accounts. Maintain accurate records of all communications and transactions in financial software. Collaborate with the accounting department to ensure accurate account reconciliation. Provide exceptional customer service while adhering to company policies and procedures. Stay informed about financial concepts and revenue cycle management practices. Skills Proficiency in medical collection processes and accounts payable/receivable functions. Strong phone etiquette with excellent verbal communication skills. Solid understanding of financial software and accounting principles. Ability to perform account analysis and manage debits & credits effectively. Familiarity with telemarketing techniques and negotiation strategies. Knowledge of medical billing practices, including relevant terminology and coding systems. Strong mathematical skills for accurate account management. Job Types: Full-time, Contract Pay: $21.00 per hour Work Location: In person