Economic Benefits Trainer

What You'll Be DoingEconomic Services provides services such as, Food and Nutrition Services (FNS), Family and Children’s Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF) and Child Care Subsidy (CCS). The Staff Trainer ensures that consistent, high quality training curriculum is developed and implemented- participates in the analysis, design, development, and facilitation of training efforts and integrates best practices. The Economic Benefits Trainer reports directly to the Economic Services Training Supervisor. This position's primary focuses are Work First and Child Care Subsidy, and other programs focusing on departmental needs.Essential Job Functions Deliver training in the areas of Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building Design, develop deliver, and administer test, quizzes, and exams Evaluate training programs (including online courses, self-study, and blended learning opportunities) for caseworkers, supervisors, and managerial staff Compose a training schedule and facilitate the learning process to ensure that training is engaging, and the transfer of learning is occurring Develop and update effective curricula to address identified training needs in all benefit program areas Ensure that training in each program is aligned with Federal and State policies and that county policies are followed Monitor staff learning, comfort, implementation, and operational needs Write and communicate weekly individual status updates to the supervisors and program manager Meet with staff to plan an appropriate course of action to improve individual training deficiencies Communicate individual pathways progress reports to supervisors at the conclusion of training About Our TeamThe Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!Required The Basics (Required Education and Experience) Bachelor's degree Three years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Three (3) years of experience working within Work First and/or Child Care Subsidy programs within a State or County Department of Economic Self-Sufficiency training adults using adult learning theories and practicesBachelor's degree or higher level of education in a related field to the position How Will We Know You're 'The One'? Ability to develop and deliver presentations, training, and ideas to individuals or groupsAbility to facilitate groupsStrong interpersonal/human relations skillsStrong analytical and creative problem-solving skillsAbility to identify problems, determine possible solutions, and actively work to resolve the issuesExcellent written and verbal communication skillsAbility to convey information verbally to individuals or groups to ensure that the message is understoodAbility to listen and respond appropriately to information from othersKnowledge of adult learning, instructional design, and curriculum development techniquesAbility to instruct and train employees, students, faculty and/or other clients by providing information, including appropriate procedures, practices and/or the operation of equipmentKnowledge of leadership/management/organizational development, assessment protocols, change management strategies, and processesAbility to motivate and coach individualsAbility to maintain a high level of confidentialityAbility to work independently and as part of a teamAbility to develop and maintain effective relationships with others to encourage and support communication and teamworkAbility to build and maintain ongoing, collaborative working relationships with co-workers to achieve the goals of the work unitAbility to organize and prioritize dutiesAbility to remain flexible to meet constantly changing and sometimes opposing demandsAbility to operate a personal computer and use various Microsoft Office Products, internet browsers, web-based systems, etcAbility to maintain social, ethical, and organizational normsAbility to firmly adhere to codes of conduct and ethical principlesAccountable to complete projects and meet deadlines About This Position Location: HSC Somerset Raleigh, NC 27609Employment Type: RegularWork Schedule: Mon-Fri 8:00 am - 5:00 pmHiring Range: $26.54 - $34.06 Commensurate with experienceMarket Range: 26.54 - 41.59Please include ALL prior work experience on your application and resume.Posting Closing Date: 7:00 pm on 4/29/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake GreatConsistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.