Scheduling Coordinator

Looking to contribute to reliable security solutions for homes and businesses? At DTM Installations, we're part of a trusted multi-branch network delivering expert security across the Northeast and Mid-Atlantic. We are licensed professionals providing comprehensive security, video surveillance, fire protection and access control system installations that protect what matters most. Why Join Us? Supportive Team Culture: Collaborate with dedicated pros who emphasize ongoing training and recognizing achievements as a team. Career Growth: From entry-level support to leadership roles, we invest in your development with certifications, mentorship, and clear advancement paths. Growth & Stability: Benefit from our steady expansion through strategic acquisitions and consistent direct sales, promoting long-term stability and offering a solid foundation for long-term careers. From our DTM Installations branch, we provide comprehensive security solutions to Rockland County residential and commercial clients, covering everything from consultations to ongoing monitoring. Compensation & Benefits: We offer competitive pay starting at $22.00 to $30.00 an hour, based on experience, plus: 401(k) Retirement Plan Health and Dental Insurance Paid Time Off and Paid Holidays Join our Stony Point team in Rockland County and work with experienced staff to deliver dependable service in this local area. Help protect communities, advance your skills in a supportive environment, and grow with a company dedicated to making a real security impact. The Scheduling Coordinator is responsible for managing the daily scheduling of service technicians to ensure timely completion of alarm system installations, inspections, and service calls. This role requires excellent organizational skills, communication abilities, and a customer-service mindset to balance technician availability with client needs.Key Responsibilities:Schedule and dispatch service technicians for installations, inspections, repairs, and maintenance calls.Coordinate with customers to confirm appointment times, reschedule when necessary, and provide updates on technician arrival.Monitor the daily service schedule to ensure jobs are assigned efficiently based on location, priority, and technician skillset.Respond to last-minute changes such as cancellations, emergencies, or technician call-outs, adjusting the schedule accordingly.Maintain scheduling software and service logs to ensure accurate recordkeeping.Work closely with technicians and the Installation Service Manager to confirm job details, equipment needs, and time requirements.Assist with tracking open service tickets and ensure timely completion.Support billing and payroll by ensuring accuracy of scheduled vs. completed work.Communicate with management about workload distribution, overtime, and scheduling gaps.Provide excellent customer service by serving as the primary point of contact for scheduling-related inquiries.Qualifications:Previous experience in scheduling, dispatching, or coordinating (alarm, HVAC, electrical, or service industry preferred).Strong organizational and time-management skills.Excellent communication skills (phone, email, and in-person).Ability to multitask and adjust priorities in a fast-paced environment.Proficiency with scheduling or field service management software, Microsoft Office Suite, or similar tools.High school diploma or equivalent.Preferred Skills:Knowledge of alarm/security system services and terminology.Experience coordinating multiple technicians across multiple job sites.Strong problem-solving skills with ability to handle urgent situations calmly.Work Environment:Office-based role with frequent phone and computer use.Job Type: Full-time