Scheduler (Mid-Shift, Remote)
About The RoleLocation: Remote – Michigan residentsAre you a strong communicator, comfortable over the phone and using email? Would you like to work a mid-shift?As a Scheduler at Morley, you'll work 11 a.m. - 8 p.m. Eastern time, Monday-Friday from the comfort of your home.Use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.What You'll DoUnderstand project operations and workflow processes to effectively manage scheduling tasksHandle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduledEnsure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframesCoordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agentsDocument all interactions clearly within the RVM system to maintain accurate recordsEscalate cases requiring additional oversight or assistance to managementMaintain regular and dependable attendance to support team successOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeQuestions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.comChat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | Closed on some holidaysTA will respond to after-hours questions the next business daySkills For SuccessRequired SkillsFamiliar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)Computer proficiency, including MS OfficeA positive self-starter attitude with a strong work ethicAbility to meet deadlines with organizational skillsExcellent interpersonal skills and honed attention to detailStrong conversational (phone) and email communication skillsEligibility RequirementsHigh school diploma or equivalent Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Able to work the following hours:11 a.m. - 8 p.m. Eastern time / 10 a.m. - 7 p.m. Central time / 9 a.m. - 6 p.m. Mountain time / 8 a.m. - 5 p.m. Pacific timeMonday through Friday (no weekends!)Must be able to stick to the schedule reliablyRemote Work RequirementsMichigan residentSecluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedThe Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.(direct link to video: https://mrly.info/h4b)Why Join Our Morley FamilyAt Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)About MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.Thank you for your interest in Morley.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7woClick here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpaClick here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy