Human Resource Associate

Job Title: Human Resource AssociateJob Duration: 03 Months Contract on W2Job Location: - Deerfield, ILJob DescriptionWork with highly confidential information of all staff at all levels within the organization.Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.Perform limited transactions in Workday and provide suggestions for system improvements.Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.Manage other assigned activities, as necessary.Required ExperienceBachelor's degreeORAssociate degree and 4 years of Customer Service experienceORHigh school diploma / GED and 6 years of Customer Service experienceDesire SkillsFluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word2 plus years' experience in Human Resources, Customer Service or PayrollEffective analytical thinking and attention to detail or related internship experience demonstrating sameStrong working knowledge of Microsoft Word, Excel, and Power PointAbility to multi-task in a fast-paced environment to meet deadlinesStrong team player who can collaborate with colleagues on complex tasksFlexibility to work hours in support of the west coast time zone, 10am to 7pm ESThttps://www.linkedin.com/company/trispoke-managed-services-pvt-ltd/https://www.trispokeservices.com/https://www.linkedin.com/company/trispoke-managed-services-pvt-ltd/https://www.trispokeservices.com/