Client Relations Analyst

Were hiring aClient Relations Analystto support a leading financial services firm. This role is ideal for someone with afinance background and strong customer service experiencewho enjoys problem-solving and working in a fast-paced, client-focused environment. ????Location:Hybrid (schedule to be confirmed) ????Compensation:$19/hour ????Duration:12-month contract with strong temp-to-perm conversion opportunity ????What Youll Do: Investigate, research, and resolveclient complaints and inquiriesin a formal written format Ensure compliance with regulations governingclient complaint handling Draft clear, professional responses communicating the firms decisions to clients Manage a high volume of assigned cases with strong attention to detail and accuracy Support additional operational functions such assettlement processing and privacy opt-out requests Handle incoming client calls as needed and assist with ad hoc projects ????What Were Looking For: Background inFinance, Business, or related field Strongcustomer service experience(client-facing roles preferred) Excellentwritten and verbal communication skills Strong analytical and investigative mindset Ability to manage multiple cases and meet deadlines in a fast-paced environment High attention to detail and sound judgment ???? This is a great opportunity to gain experience inclient relations, regulatory compliance, and financial operations , while working in a highly collaborative environment. Must be authorized to work in the United States Russell Tobin offers eligible employees comprehensive medical, dental, and vision coverage, a 401(k) retirement savings plan, life and disability insurance options, pet insurance, employee discounts, and access to an employee assistance program, identity theft protection, and legal support.