IT Support Analyst

StoneAge Holdings is the global leader in designing and manufacturing high-pressure waterblast tooling and automated, IoT-enabled/robotic equipment, based in Durango, CO, with five subsidiaries in four countries. Think squirt guns on steroids run by humans and robots!StoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for their durability, performance, and innovation in industrial cleaning applications. We are an innovative, employee-owned company that aims to change our industry and the world through advancing technical products and services – and with our unique, people-centric culture. StoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for durability, performance, and innovation. We are an employee-owned company driven by technical excellence, continuous improvement, and a people-centric culture. Position Summary The IT Support Analyst provides responsive, high-quality day-to-day technical support for StoneAge employees across the organization. This role focuses on end-user computing, workstation and account administration, and IT operations support within a Windows-based enterprise environment. Key Responsibilities Provide Tier 1–2 technical support for onsite and remote employees Support Windows 10 and Windows 11 client systems Configure, deploy, image, and troubleshoot workstations Support Microsoft 365 applications Manage user accounts following least-privilege principles Assist with basic network and VPN troubleshooting Identify and escalate potential security incidents Document issues and resolutions in the ticketing system Assist with IT projects and technology rollouts Required Knowledge, Skills & Experience 3-5 years of IT support or helpdesk experience Experience supporting Windows and Microsoft 365 Basic networking and cybersecurity knowledge Strong communication and customer service skills Travel Requirements Occasional travel (less than 25%) TEAM CULTURE Customer-Focused: Passionate about delivering outstanding customer service. Dedicated: Hardworking, trustworthy, and committed to giving 100% daily. “It’s not my job" doesn’t exist here. Adaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems. Positive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace. Respectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork. We are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year. Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact. Please visit our website at www.stoneagetools.com to get a better sense of our company and our employee-owned culture!