Shift Supervisor

Mission StatementThrough the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.Five Keys OverviewFive Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.Housing Services Overview - A Unique OpportunityFive Keys Housing Services aims to provide a warm, thriving community of support and services tailored to the unique needs of unhoused individuals at our various sites. Our goals are to provide outstanding customer service to our guests; excellent training and support to our staff; and ensure a safe, welcoming and clean environment for each of our guests to call home as long as they are with us. Our housing sites are unique in their approach to our clients, emphasizing low barriers to entry and a flexible approach to rules and requirements. Our goal is to support people who are often unsuccessful in traditional shelter or housing settings.Our Core CompetenciesA well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.What It’s Really Like To Join Our Agency…At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.BenefitsWe offer very low monthly costs for medical, dental, and vision insurance, along with generous time off! Various pre-tax flexible spending accounts and retirement account 403(b) are available. We provide annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs. Annual athletic event participation and annual massages are reimbursed up to $50. Other Company-paid benefits, including free wellness-related apps, an Employee Assistance Program, and a comprehensive mental health care platform, are available to you and your dependents.QualificationsJOB SUMMARYThe Shift Supervisor position reports to the Site Director or the Assistant Site Director and is accountable for overseeing a team of Ambassadors responsible for operational and participant services at Housing Sites. In collaboration with the site’s leadership, the Shift Supervisor makes key decisions related to site operations.We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. This job is for you if you have a positive attitude, strong leadership skills and the experience and motivation to support the Five Keys mission. Additionally, you are prepared to create an environment of mutual respect and fairness, while encouraging creative and critical thinking through an equity lens. The right person will contribute to our appreciation of diversity and foster a climate of multicultural understanding.Housing Sites are 24-hour operations and we reserve the right to change your schedule and/or work location when needed. Job Duties And ResponsibilitiesDrive positive change by guiding your team in adopting innovative solutions, promoting community engagement, and supporting our mission to end homelessnessCoach team in de-escalating conflicts, fostering creative solutions, and building a strong sense of communityOversee day-to-day operations, including staffing, supervision, training, security, and community partnerships to ensure smooth functioning of the Housing SiteHire, schedule, and supervise a team of Ambassadors, providing ongoing training, mediation, and support Act as a key decision-maker in difficult situations related to guest services and operational matters, consulting with Directors when necessaryEnsure a welcoming, safe, and healthful environment for all staff and participantsUtilize de-escalation techniques to address incidents involving violence or threats, and mediate conflicts between guests and staffDevelop and maintain positive relationships and work closely with city staff, partnering agencies, and nonprofit providers to ensure safety, security, and well-being for all staff and guestsCreate and maintain accurate records, including documenting shift activities, writing incident reports, reviewing and authorizing Denial of Service noticesEnsure the fair enforcement of Housing Site rulesAccurately maintain operations logs, statistical records, and computerized documentation in compliance with operational standardsAt all times, interact with participants, staff, and external agencies with honesty, respect, and professionalism Take immediate and appropriate action in response to all emergencies on-site, including overdoses, medical incidents, and other critical situationsEnsure polite, professional, and customer-focused behavior when interacting with guests and staff at all timesConsistently demonstrate ethical behavior and make honest decisions, even when unsupervisedMake sound decisions by applying critical thinking to assess issues, gather relevant information, and identify root causesTake proactive steps to resolve problems with effective, solution-focused approachesAs they arise, proactively report concerns to leadership, contribute to troubleshooting and problem-solving effortsUtilize strong understanding of social services and mental health resources to support low-income adults Manage day-to-day administrative tasks at the Housing SiteEnsure all interactions with coworkers and guests are respectful and positiveOther duties as assignedKnowledge And SkillsDemonstrated ability to successfully lead diverse, multi-disciplinary teams using a participant-centered approachHighly proficient in operating under and guiding others in the harm reduction modelHighly proficient de-escalation skills with the ability to support guests and staff through difficult conversationsAbility to maintain strong professional boundaries with guests, as outlined in employment handbook regarding appropriate behaviorAbility to work well with community partners and governmental agencies Ability to maintain an optimistic outlook, consistently uplifting coworkers and finding the positive aspects in people, situations, and events, even when faced with challengesAbility to work effectively with supervisors and directors to complete projects and contribute to the success of this high-intensity emergency response initiativeWorking knowledge and experience of shelter services and a full understanding of programmatic and participant needsStrong computer skills, with proficiency in Zoom, Microsoft Office, Google Workspace, and databases Strong knowledge of social services and mental health resources for low-income adultsAble to maintain strict confidentiality and take all precautions when handling sensitive informationEducation And Work ExperienceHigh School Diploma or GED required, Associates Degree preferredA minimum of 2 years of previous supervisory experience preferred1 to 2 years of experience working with at-risk populations and/or adults with multiple disabilitiesPhysical RequirementsMust wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when neededOccasional reaching with hands and armsTravel to multiple sites requiredFrequent and prolonged standing, walking, and sittingLong periods of walking, sitting at a desk and/or computer stationLifting items that weigh up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activitiesAdditional RequirementsThis position is contingent upon:Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptableWORK ENVIRONMENT Moderate to high noise levelWork environment varies from site to siteSome personal safety risk working in high-crisis environmentsGROWTH OPPORTUNITIESAt Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency-wide (i.e., charter schools, housing services, programs, transitional employment, nonprofit administration, etc).