CUSTOMER SERVICE REPRESENTATIVES NEEDED

Bradenton, FL Order: 85675 Order Type : Temp CUSTOMER SERVICE REPRESENTATIVELOCATION: EST ZONE PreferredPAY RATE: $18-$22 HR DOESCHEDULE: Full-Time | Must be flexible, as shifts and hours may vary based on business needsWORK SETTING: 100% REMOTEWHAT YOU'LL DOWe are currently seeking professional and customer-focused Customer Service Representatives to support a fast-paced claims and insurance call center environment. In this fully remote role, you will assist policyholders, agents, and business partners by handling inbound and outbound calls related to billing questions, claim status updates, and first notice of loss reporting.The ideal candidate thrives in a high-volume environment, communicates clearly and professionally, and enjoys helping customers solve problems efficiently. This position requires strong attention to detail, empathy, and the ability to remain calm and solution-oriented during challenging customer interactions.Responsibilities Include:Handle inbound and outbound customer service calls professionally and efficientlyAssist customers with policy information, billing inquiries, and claim reportingProcess First Notice of Loss documentation accuratelyMaintain detailed records and summaries of all customer interactionsProvide exceptional customer service with a focus on first-call resolutionNavigate conflict situations while maintaining professionalism and empathyReview and maintain knowledge of department procedures and reference materialsPrepare customer correspondence, faxes, and documentation as neededMeet productivity, quality, and attendance expectationsWork flexible or extended hours during high-volume periods when requiredMINIMUM QUALIFICATIONSMust have your own computer or Laptop (Windows 10 or higher)1-2 years of customer service and/or call center experience preferredExcellent verbal and written communication skillsStrong problem-solving and conflict-resolution abilitiesAbility to multitask in a fast-paced remote environmentComfortable speaking with upset or frustrated customers professionallyStrong organizational skills and attention to detailAbility to follow written and verbal instructions accuratelyPHYSICAL REQUIREMENTSAbility to sit or stand for extended periods throughout the workdayFrequent use of hands, keyboard, and computer equipmentAbility to wear a headset for 8+ hours dailyMust be able to view computer screens for extended periods of timeAbility to maintain focus and productivity in a high-volume call center environmentTECHNICAL REQUIREMENTSBasic proficiency in Microsoft Word and ExcelMinimum typing speed of 45 WPM with 90% accuracyWindows 10 operating system required for remote workReliable high-speed internet connectionBasic computer troubleshooting and navigation skillsAbility to learn multiple software systems and applications quicklyPay Rate : 0.00