Purchasing Manager

Job Description Job SummaryThe Purchasing Manager is a key operational leader within the Finance & Operations function at Reliable Residential Holdings (RRH). Reporting directly to the CFO, this role owns end-to-end procurement and inventory governance across both franchise segments; Precision Door Service (PDS) and Mr. Rooter Plumbing (MRR) across multiple markets. The Manager, Purchasing leads a team of 3–4 associates and is accountable for driving cost discipline, vendor performance, purchase order integrity, and inventory optimization across all operating locations. This is a high-visibility role with direct impact on gross margin, working capital, and field operational efficiency.Key ResponsibilitiesProcurement & Vendor ManagementOwn the company-wide purchasing function, including vendor sourcing, negotiation, contract management, and ongoing supplier performance reviews.Establish and enforce a purchase order (PO) discipline framework - no inventory receipt without a corresponding approved PO.Lead vendor rationalization efforts to consolidate the supplier base, improve pricing, and reduce single-source risk.Negotiate pricing, payment terms, and rebate programs with key suppliers across doors, plumbing parts, vehicles, and indirect spending categories.Build and maintain a preferred vendor list with tiered pricing structures aligned to volume commitments.Inventory & Open-to-BuyDesign and implement min/max inventory frameworks for warehouse stock across all active markets, ensuring field readiness without excess carrying cost.Partner with Warehouse leadership to align physical inventory controls with purchasing triggers and reorder points.Drive cycle count discipline and reconcile inventory variances in coordination with Finance.Develop Open-to-Buy (OTB) models to manage inventory investment within approved budget parameters.Monitor slow-moving and obsolete (SLOB) inventory and lead disposition processes to recover value.Team Leadership & DevelopmentDirectly manage, coach, and develop a team of 3–4 Purchasing Associates, setting clear performance expectations and accountability standards.Establish documented standard operating procedures (SOPs) for all core purchasing workflows.Foster a culture of accuracy, follow-through, and continuous improvement within the purchasing team.Effectively manage multiple concurrent priorities across vendors, markets, and internal stakeholders — balancing day-to-day purchasing execution with longer-term process-building initiatives.Conduct regular 1:1s, performance reviews, and development planning for all direct reports.Systems, Reporting & Process ImprovementServe as the primary business owner for purchasing-related modules within ServiceTitan and any integrated procurement tools.Build and maintain purchasing dashboards and KPI reporting (PO compliance rate, fill rates, vendor lead times, spend by category/market).Collaborate with Finance on price book discipline, ensuring field pricing reflects actual landed costs.Partner with the CFO and FP&A on CapEx procurement planning for fleet vehicles and equipment.Identify and implement process improvements to reduce procurement cycle times and administrative burden on field operations.Assess existing purchasing workflows, identify structural gaps, and rebuild processes from the ground up where needed, designing scalable, repeatable frameworks that support multi-market growth.Requirements8+ years of progressive purchasing, procurement, or supply chain experience, preferably in a multi-location services, franchise, or field-based business.2+ years of direct people management experience.Demonstrated expertise in vendor negotiation, contract management, and supplier performance management.Strong working knowledge of inventory management principles, including min/max systems, cycle counting, and OTB planning.Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data modeling); experience building procurement or inventory tracking tools.Experience with field service management or ERP systems (ServiceTitan, Sage Intacct, or equivalent).Highly analytical with the ability to translate purchasing data into actionable operational insights.