Guest Experience Associate

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.About TOCA Soccer:At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome ExperiencesWhy You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!):Competitive Pay & On Demand PayPart Time, Flexible SchedulingCareer Growth & DevelopmentEmployee Assistance ProgramActive & Fit MembershipBenefits Hub Discount MarketplaceSo many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Guest Experience Associate Location: Keller, TX Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. What You'll Be Doing:Guest Experience Hero (60%)Greet like a champ, answer like a pro, and make every guest feel like an MVPHandle questions, feedback, and concerns with good vibes and careJump in to fix issues quickly or tag in a teammateWork together to keep things flowing and guests happyWork in concessions (as needed) Operations Guru (30%) Keep the space clean, stocked, and ready for actionHelp with scheduling, check-ins, sign-ups, and eventsOwn the front desk like it's your stage Admin But Make It Snappy (5%) Waivers, payments, reports = no big deal for you Training + Growth (5%) Learn the TOCA way and level up your gameGain development to keep your career going with TOCA TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. You'll Crush This Role If You: Love people and good vibesHave top-tier communication skillsCan stay cool under pressureKnow your way around Google Suite & scheduling tools (on-site training)Are down for evening/weekend shifts (that's our peak time!)Can lift 30+ lbs and move with energy #twentry