Technology Support Specialist II

*SYSTEMTEC* is seeking Technology Support Specialist II for a on-site opportunity for candidates in Columbia, SC. Candidate will provide technical support to end users through a 24x7 Technology Support Center, resolving hardware, software, application, and account-related issues while delivering a high level of customer service. The role requires strong troubleshooting skills and the *flexibility to work an ongoing after-hours schedule, including nights and/or weekends.* *Required Qualifications of the Technology Support Specialist II:* * Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies. * Must be eligible to obtain the required C2 clearance. * Must be willing and able to work 100% onsite in Columbia, SC. * Must be available for an indefinite after-hours schedule that may include nights, weekends, and extended shifts. * Must have a bachelor's degree in Computer Science, Information Technology, or a related field; OR an associate's degree in a related field; OR two years of related work experience plus two years of technical help desk or comparable experience. * Strong customer service, communication, troubleshooting, and problem-solving skills are required. * Ability to provide clear technical guidance to users with varying levels of technical knowledge. * Ability to work effectively in a fast-paced, phone-based 24x7 support environment. * Ability to accurately document technical issues, troubleshooting steps, customer interactions, and resolutions. * Ability to assess the business impact of technical issues and escalate appropriately. *Preferred Skills/Experience of the Technology Support Specialist II:* * Active Directory * RSA * Password resets and account unlocks * Windows and application troubleshooting * Knowledge-base management and technical documentation * Gap analysis and technical support process improvement *Responsibilities of the Technology Support Specialist II:* * Respond to inbound customer requests and troubleshoot routine through moderately complex technical issues. * Assist users with account access, password resets, application concerns, hardware/software problems, and other common technology issues. * Research reported problems, identify appropriate solutions, and provide clear technical guidance to customers. * Evaluate issue severity and business impact, escalating complex or critical problems to the appropriate technical resources. * Document customer interactions, troubleshooting activities, resolutions, and other relevant information in support databases. * Monitor technology environments and support information to identify potential issues and contribute to maintaining current knowledge-base and technical documentation. *Work Location:* Columbia, SC — 100% onsite. The position supports a 24x7 operation and requires ongoing flexibility to work overnights and/or weekends. *Compensation / Benefits:* Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match. *\*\*\*Please note: *SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey*.\*\*\** Pay: $23.78 per hour Work Location: In person