Onsite Client Services Manager- Gainesville, FL

Job DescriptionPosted Tuesday, April 21, 2026 at 5:00 AMClient Services ManagerOverview of PositionThis position focuses on customer service, growing, strengthening and retaining client relationships while providing guidance and leadership for Release of Information Specialists. The Client Services Manager is responsible for managing the daily scheduling of the ROI Specialists to ensure that the facilities have sufficient coverage. The Manager also acts as the liaison between the Regional Director of Client Services and clients to ensure that all ROI activities are compliant with established client policies, federal and state regulations, and are completed in a timely manner. Additionally, the role is responsible for planning, leading, organizing and executing operations to maximize productivity while meeting the Verisma leadership principles.Duties and TasksLeadership ResponsibilitiesEscalates customer issues/concerns/problems in a pro-active and timely manner.Demonstrates a solid understanding of key operational metrics and utilizes this information to manage his/her book of business.Recruits and hires competent, qualified associates in alignment with defined job responsibilities.Ensures staff is oriented, trained, and competence is assessed (including ROI & HIPAA), maintained, demonstrated, and continuously improved.Troubleshoots equipment issues and works with Help Desk to resolve all escalated matters.Carries out responsibilities in accordance with Verisma policies, procedures, and applicable regulations, including HIPAA and labor regulations.Maintains professional behavior at all times.Manages workflow among on-site employees to ensure maximum productivity and quality standards are met; prioritizes work to ensure completion of ROI functions.Adjusts work assignments as needed to cover peak periods, leave, and vacancies.Provides coverage in event of backlogs, illness, vacation, or leave of absence of medical record staff.Performs Quality Assurance monitoring of work performance for the ROI Specialists.Conducts productivity and work performance reviews for ROI Specialists in accordance with Verisma/customer policies, procedures, and Federal/State law.Monitors performance and provides feedback and evaluations for ROI Specialists.Monitors schedules for all staff.Promotes a positive self-image of Verisma with an emphasis on customer service by treating patients, coworkers, and medical center personnel with courtesy and respect, and responding to customer needs in a positive and efficient manner.Provides support to the Regional Director of Client Services as required.Upholds security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.Customer Service SkillsReviews HIM Director's assessment of account performance and employee performance.Responds to concerns in a timely and professional manner.Responds to emails and phone messages within 24 hours.Performs other duties as identified and/or assigned.Understands that this role requires specific responsibilities for protecting sensitive data.Other duties as assigned.Supervisory ResponsibilitiesThis position has supervisory responsibilities.Placement CriteriaA High School Diploma or GED is required.Minimum of 2 years management experience in a healthcare environment preferred.Must have a valid driver's license.Driving record and proof of insurance acceptable per company's driver policy.Professional office/customer service experience.Must be a motivated self-starter, proactive, a leader, and have a positive outlook/outgoing personality.Must be able to handle multiple tasks simultaneously.Typing skills of 50 words per minute.Must be able to use fax and copier equipment.Must be willing to learn new equipment and new processes quickly.Must have strong analytical skills.Must have excellent leadership and good decision-making skills.Ability to travel at least 60% of the time.Physical Demands and Work EnvironmentPosition is primarily sedentary requiring sitting and typing up to 100% of the day.Exerts up to 50 pounds of force to lift, carry, push, pull or otherwise move objects, including the human body.Stooping, crouching, reaching, standing, and walking are required.Talking, hearing, and seeing with close visual acuity are frequently required.Keying data is repetitive motion and is frequently required.The position is not substantially exposed to adverse environmental conditions.Driving and/or traveling to client locations is frequently required.Professionalism ExpectationsAll employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. Written and verbal communication skills should be concise and effective; employees should aspire to excellence in both work and customer service and should show courtesy to all they encounter while representing the Company.Gainesville, FL, USAJ-18808-Ljbffr