Customer Service Associate
YOUR NEXT OPPORTUNITY IS WITH USAbout the Company We're ruby Life, the innovative tech company behind Ashley Madison, a leading global dating platform. We're all about smart tech, big ideas, and challenging the status quo in modern relationships. Customer Service Associate - 6 Month Contract We have immediate opportunity for a Customer Service Associate. Working remotely, this role moderates content and helps support our customers around the world. This is a six month contract role and candidates must be willing to work shift work (mornings, afternoons and overnights) as well as some weekends and holidays.
Responsibilities:
- Responsible for reviewing member-posted content on our sites and ensuring it is in accordance with our website policies
- Review profiles for fraud
- Moderate large incoming volume of photo and text changes made on members' account in an accurate and timely manner
- Expected to be well versed on our billing practices and company policies in order to complete their daily tasks
- Identify and escalate new type of fraud found during the moderation process
- Suspend and escalate any illegal activity detected during moderation
- Follow communication procedures, guidelines and policies
Required Skills:
- To be able to work independently with direction to meet strict targets and deadlines
- The ability to multitask and work in a fast-paced environment
- Strong organizational skills
- Attention to detail and good troubleshooting skills
- Above average computer and internet skills - particularly typing, working with various internet browsers, and the ability to learn and navigate new computer applications quickly
- Previous customer service is highly preferred
What we provide:
- A competitive compensation package including bonus based on performance
- Remote work
- Private health care
- The opportunity to work with a dedicated team in an entrepreneurial, forward thinking environment
- Candidates must currently live and be legally able to work in Cyprus.